Title: UC/VoIP Administrator I Location: National Capital Region; Colorado Springs, CO Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph Job Details: Provide a high level of technical understanding for problem solving and troubleshooting Interact with hardware and software vendors to address issues when necessary Use escalation standards and personal judgment to ensure timely resolution of problems Provide training and support to employees when necessary Resolve escalated trouble tickets from Service Desk Work on-call shift rotations with other members of the department Deploy and troubleshoot VOIP equipment such as Cisco UC equipment Deploy and troubleshoot VOIP tools – Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) Requirements: Bachelor’s degree from an accredited institute in an area applicable to the position; an additional 4 years of may be substituted in lieu of a degree Minimum two (2) years of relevant experience in addition to education level Must possess current DoD 8570 IAT II and CCNA (or equivalent) certifications Experience working in a DoD or IC environment desired Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph COVID-19: This position requires contractor personnel to attest to being fully vaccinated or, if not fully vaccinated, provide weekly testing results if located at facilities in medium and high community levels. Weekly testing is not required for individuals located at facilities at low community levels. Based on rates measured by the CDC, those located at facilities in counties with high community levels must always wear a mask. Masks are not required for all those located at facilities at low and medium community levels Equal Opportunity Employer/Veteran/Disabled Recommended Skills Cisco Cisco Certified Network Associate Cisco Unified Communications Manager Cisco Web Ex Jabber Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.