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IT Service Desk SpecialistVienna, VA Active Secret Clearance Required ObjectiveWorks as part of an IT Service Desk team responsible for Tier 1-3 support.
Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.
Responsibilities Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office, Teams, etc.
Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices Standard computer images including Desktop Image Assist with centrally managing desktops, laptops, printers, and other network peripheral devices Provide quality customer service and support for designated equipment Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation Ensure all time reporting and other required reports are accurate and submitted on time Ensure on-going maintenance and development of positive customer relationships with end-users Develop and maintain knowledge articles and documentation Desirable Bachelor’s degree or certification in IT related field 3
years of relevant work experience Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center) Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired Experience with using HEAT or Remedy Help Desk is a plus Experience developing Standard Operating Procedures (SOPs) Excellent organizational and communications skills US Citizenship necessary Active Secret Clearance REQUIRED Recommended Skills Call Centers Communication Comp Tia A
Customer Relationship Management Desktop Computing Electronics googletag.
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Estimated Salary: $20 to $28 per hour based on qualifications.
Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.
Responsibilities Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office, Teams, etc.
Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices Standard computer images including Desktop Image Assist with centrally managing desktops, laptops, printers, and other network peripheral devices Provide quality customer service and support for designated equipment Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation Ensure all time reporting and other required reports are accurate and submitted on time Ensure on-going maintenance and development of positive customer relationships with end-users Develop and maintain knowledge articles and documentation Desirable Bachelor’s degree or certification in IT related field 3
years of relevant work experience Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center) Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired Experience with using HEAT or Remedy Help Desk is a plus Experience developing Standard Operating Procedures (SOPs) Excellent organizational and communications skills US Citizenship necessary Active Secret Clearance REQUIRED Recommended Skills Call Centers Communication Comp Tia A
Customer Relationship Management Desktop Computing Electronics googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply on company site $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=https%3A%2F%2Fclick.
appcast.
io%2Ftrack%2Fen378ze%3Fcs%3Dlxe%26jg%3D20yl%26bid%3DNsQfoUv7sYm0fXqQCIwNyw%3D%3D%26rdr%3Dhttps%3A%2F%2Fwww.
careerbuilder.
com%2Fjobs%3Fkeywords%3Dinformation-technology-%28it%29-support-analyst%2526location%3Dvienna%2C-va’, ‘ExternalApply-j3t6cc5ygp725gfyf0q’); ); googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
6619134 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
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Estimated Salary: $20 to $28 per hour based on qualifications.
