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Project Manager Age Friendly Health Systems (Remote/Contract)
About IHI
The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.
Position Summary:
As an integral IHI team member, the Project Manager is responsible for working with a team to plan and successfully implement a project focused on improving the delivery of health care to older adults. This includes the day-to-day management of all operations and interactions within the project. The Project Manager works closely with internal IHI teams, faculty, health system customers and partner organizations to ensure delivery of the most effective and efficient programs and services to drive this improvement. IHI seeks a Project Manager with experience in health care systems delivery, quality and/or safety and a passion for ensuring older adults receive equitable, evidence-based care that centers on what matters to them.
Position Responsibilities:
Responsibilities include but are not limited to the following:
Design, develop, and drive program workplans to achieve desired results
Ensure the delivery of high-quality work products in a timely manner
Plan, implement, and monitor all project workstreams
Develop and manage project budgets to meet financial goals
Produce budgetary reports to IHI management, including escalation and problem solving to meet current and future objectives
Collaborate with internal stakeholders to manage and improve standard organizational processes, such as faculty contracting, accreditation, and results reporting
Collaborate with faculty and other project staff to design and revise content offerings and supporting materials
Plan project activities, including in-person meetings, teleconferences, and web seminars
Build and proactively manage relationships with customers, partners, funders, and faculty
Proactively serve as the communication link between project teams (directors, faculty, improvement advisors, IHI staff), IHI Management, customers, and other IHI departments on progress, risks and mitigation strategies, and successes
Oversee knowledge and document management processes for projects, including connecting across the organization
Act as a “steward of improvement”‘ use quality improvement tools to continuously improve all processes
Facilitate internal and external (when appropriate) project meetings to meet desired outcomes
Proactively manage and adjust their portfolio of projects and responsibilities given workload changes, timelines, and organizational priorities
Effectively delegate to and develop associate project managers, and other staff, serving as coach/mentor when appropriate
Write and edit reports and publications for internal and external use
Support the business development process by contributing to proposal or scope or work development
Position Knowledge, Skills, and Abilities:
Strong project management skills, including being detail-focused and managing towards aggressive timelines
Strong budgetary and financial management skills
Ability to think strategically understand the big picture and proactively identify next steps, ability to optimize system and resources to achieve deliverables
Ability to navigate difficult situations, including seeking input, escalation, and problem solving
Ability to meet programmatic goals (financial, customer satisfaction, project results)
Effective decision-making skills
Ability to manage up and adapt approaches to meet project goals
Ability to build, lead, and motivate effective teams
Ability to work independently and manage self towards goals, while being a genuine “team player”
Willingness to undertake tasks at all levels when necessary
Excellent communication skills (both interpersonal and written)
Effective facilitation skills
Continuous improvement mindset
Ability to balance multiple projects and teams and prioritize effectively
Ability to work in a fast paced, sometimes ambiguous, environment
Ability to learn and use new systems and technology
Commitment to IHI Values
Commitment to equity, anti-racism, and the improvement of societal systems
Position Qualifications:
Required
Bachelor’s degree required or equivalent
Three to five years previous work experience in a professional environment
1 – 2 years’ experience in health care systems delivery, quality improvement and/or safety
Proficiency with Microsoft Word, Excel, PowerPoint
Prior project management experience
Experience or knowledge of health care
At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, discounted MBTA passes, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, a paid week off between Christmas and New Year’s Day, wellness and wellbeing time, and other special programs to support employee wellbeing.
IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.
