Role: Helpdesk Manager
Location: Conshohocken PA (US) (19428) (flexible / remote working available)
Please apply formally via our job portal – https://instemplc.peoplehr.net/Pages/JobBoard/Opening.aspx?v=66832f56-36bd-4518-a063-5e9f8a7d95cd
Instem is a global provider of leading software solutions and services that are helping over 500 pharmaceutical clients ‘bring their life enhancing products to market faster’. We enable clients in the life sciences industry to efficiently collect, analyse, report, and submit high quality regulatory data, while maintaining compliance for their products around the world.
We are looking for a Helpdesk Manager to join our global helpdesk team with immediate effect due to growth, to manage a regional helpdesk team whilst ensuring they provide exceptional service to Instem customers.
Key Skills required;
– Strong executing strengths to drive action
– Evidence of influencing; instilling positivity and motivation in team lead/management position
– Awareness of regulatory compliance (ISO, GLP, CFR21 Part 11 or similar)
– Solid exposure of using helpdesk systems to manage and monitor metrics.
We’d like you to apply today (via our Job Portal – https://instemplc.peoplehr.net/Pages/JobBoard/Opening.aspx?v=66832f56-36bd-4518-a063-5e9f8a7d95cd) and learn more about how you can help our customers bring life enhancing products to market faster.
In this policy you will find information about our compliance with GDPR (data protection law). You can find out how to send us a request to let you access your data that we have collated, request us to delete your data, correct an inaccuracies or restricting our processing of your data.
Job Type: Full-time
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