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Job Title : Enrollment Customer Support Specialist
Location : Marietta, Georgia
Regular / Temporary : Regular
Full / Part Time : Full-Time
Job ID :
About Us
Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the largest public institutions in the country
With our growing enrollment and global reach, we are enjoying increased prominence among Georgia’s colleges We offer more than undergraduate, graduate, and doctoral degrees to over , students
Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from countries across the globe
Our university’s vibrant culture, career opportunities, and rich benefits make us an employer of choice We are searching for talented people to join our mission
Come to KSU and find your passion
Location
Our Marietta campus is located at South Marietta Parkway, Marietta, GA
Job Summary
This position is responsible for providing customer support for prospective and current students and families regarding admissions and other enrollment-related processes
This position communicates and counsels via face-to-face, phone, email, and text
Responsibilities
KEY RESPONSIBILITIES :
Responsible for interaction with students, families, faculty, and staff to provide detailed information regarding Admissions and basic information regarding financial aid, registration, and other enrollment-related concerns in collaboration with other staff / offices as necessary
Consistently and appropriately communicates and responds via phone, email, and text with
assigned students to ensure a seamless transition to enrolled student status
Responsible for providing service to students and families at the service counter
Documents communications, interactions, and information, according to established
guidelines
Escalates inquiries to appropriate staff / office per guidelines
Reviews, answers, and escalates emails received to the resource account
Serves as a backup for inbound calls dependent on call volume
Serves as a resource for enrollment services events / activities; assists with recruiting efforts
Assesses and reports on effectiveness of services provided; facilitates occasional surveys
Collects enrollment related documentation including, but not limited to, transcripts, immunization, lawful presence, and tuition classification and follows established processes to ensure that documentation is made available to the respective office for processing
Generates and analyzes compliance reports
Maintains a clean and organized guest service area
Participates in Enrollment Services related events, some of which may take place outside of normal work hours (eg Open House, Orientation, Accepted Student Events)
Required Qualifications
Educational Requirements
High School Diploma or equivalent
Required Experience
One () year of related experience working in an enrollment services or customer service
Preferred Qualifications
Additional Preferred Qualifications
Bilingual
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Proposed Salary
The budgeted salary range is $ to $ per hour Offers are based on relevant experience
Comprehensive benefits to include Medical, Dental, Vision, paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr
kennesawedu / benefits
Knowledge, Skills, & Abilities
ABILITIES
Able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals
Able to handle multiple tasks or projects at one time, meeting assigned deadlines
High level of empathy and ability to deal with sensitive and confidential situations
KNOWLEDGE
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)
SKILLS
Excellent customer service skills; exemplary phone and e-mail etiquette
Strong attention to detail and follow up skills
Proficient with computer applications and programs associated with the position (ie, Microsoft Office suite, BANNER, OnBase, DegreeWorks, Salesforce / TargetX / CRM)
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer The University is committed to maintaining a fair and respectful environment for living, work and study
To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community
For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite , eeo@kennesaw
edu, or by making a report here
Background Check
Standard Enhanced
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation
Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment
Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility
All applicants are required to include professional references as part of their application process Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and / or verification of academic credentials
https : / / wwwusgedu / hr / assets / hr / hrap manual / HRAP Background Investigation Employmentpdf
hours ago
