InnovAge Looking for Manager, Scheduling at San Bernardino, CA Full Time

The Manager, Scheduling oversees the daily operations of the Scheduling department including direct supervision of 15 or more Scheduling Coordinators. This position will plan and organize the daily orders scheduling function through compilation and analysis of reports, orders tracking management, and correspondence. This position will oversee multiple sites to ensure consistency of best practice and processes for scheduling across the sites.
Scheduling Oversight –50%

• Develops staffing calendars and assure staffing needs are adequate to sustain high participant satisfaction. Implement alternative staffing patterns as needs arise, taking into consideration department budgetary constraints and performance requirements and restrictions.
• Standardizes workflows across all centers when applicable.
• Monitors adherence to policies and established procedures.
• Supervises the scheduling of active orders.
• Ensures the timeliness of appointment scheduling and post-appointment reconciliation.
• Participates within the interdisciplinary teams to supervise the Scheduling functions for planning, coordination, and monitoring of the care of InnovAge PACE program participants.
• Supports Scheduling Coordinators with escalation of orders to other members of the Interdisciplinary team.
• Partners with Center Triads to ensure alignment with Center direction.
• Tracks common issues and provide training to staff to prevent the issue from reoccurring.
• Trains and delegate appropriate training responsibilities for new and current staff. Schedule and facilitate cross-training of team members when appropriate.
• Interviews and makes hiring recommendations to maintain adequate staffing.
• Completes new team member orientation and training within areas of responsibility.
• Conducts timely training assessments. Develops and/or update training modules. Keeps accurate records of personnel training schedules as well as training checklists.
• Ensures all education is completed via Relias.
• Identifies focus areas for competency assessments and provide training opportunities addressing areas highlighted by these assessments.

Scheduling – 20%

• Actively complete the functions supervised, including providing coverage for absent team members by performing daily scheduling tasks.

Supervision – 30%

• Effectively supervises and manages direct reports and provides, by example and leadership, motivation, and direction to employees of the organization.
• Monitors and productivity of all Scheduling Coordinators, providing support and correction for under-producing staff.
• Fulfills supervisory responsibilities in accordance with the organization’s policies and applicable state and federal employment laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems.
• Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives. Ensures employees complete required education.
• Helps set the tone of the department to ensure morale, teamwork, and that the positive employment culture of the organization is maintained, as demonstrated by employee engagement survey results.
• Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.

Travel – Estimated Percent of time Spent – 30%, sometimes overnight
REQUIRED

• High School diploma or GED.
• 5+ years in healthcare related scheduling.
• 3+ years as a manager, supervisor and/or team lead for a healthcare related administrative area(s).
• Position history to indicate increasing levels of responsibility over time.
• Overseeing and functioning with an EMR including logistics of scheduling, point of care documentation, tracking completion of visits, and regulatory compliance check points.

PREFERRED

• Associates of Applied Science or related field
• Strong management skills and at least three (3) years of experience in supervising staff.
• Previous PACE program experience
• Medical Terminology

FLSA Exemption Status: Exempt
Supervises: Scheduling Coordinators
The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors. InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

Job Type: Full-time

Pay: $78,900.00 – $83,100.00 per year