Inn of Cape May Looking for Front Office Manager at Cape May, NJ Full Time

Front Office Manager

We are currently seeking a Front Office Manager to join our team at the Inn of Cape May located in Cape May, NJ. Perks include discounts on hotel rooms, health plans, paid time off and opportunity for growth….see our full list of benefits below.

We are located at 7 Ocean Street, Cape May, NJ 08204.

Job Description

The Front Office Manager is responsible for assisting the General Manager in the front office and guest service operations of the hotel. This role is a leader within the team and an ambassador for the hotel, which entails providing strong leadership and strategic planning with all departments in support of our service culture.

Additional Job Requirements:

• Hotel experience required.
• Computer skills enough to learn hotel operating system, MS office, and internet.
• Work a flexible schedule based on the hotel’s business needs and be available to cover shifts as needed or scheduled by the General Manager.
• Nights, Weekends, and Holidays required.

• Supports Front Desk shifts as needed.
• Leads and motivates team members, managing daily workflow, providing communication and a positive work environment.
• Ensures clear communication with housekeeping of status of vacant rooms and rooms ready for occupancy.
• Remains highly visible and be readily available for guests at all times.
• Monitors and maintains guest experience to ensure overall high level of guest satisfaction.
• Supervises and motivates all team members. Carries out supervisory responsibilities of Front Desk Agents and Night Audit Team in accordance with policies, training programs, and applicable laws.
• Organize, conduct, and engage in team and department meetings to keep team members current with necessary information.
• Recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Monitor all V.I.P.’s, special guests and requests.
• Performs Manager on Duty shift on a regular basis.
• Exhibits a “hands on” management style and works shifts at the desk on a regular basis.
• Manage Third Party Portals by verifying payments and cancellations as well as responding to Guest Reviews.

In addition to a great work environment, the benefits our talented team enjoys:

· Competitive compensation

· Professional development and growth

· Paid time off for vacation, holiday and sick

· Company-sponsored health plans

· 401(k)-retirement plan

· Awesome hotel discounts

Become Part of the TPG Hotels, Resorts & Marina Team……

TPG Hotels, Resorts & Marina’s is widely recognized as one of the nation’s premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Cape May, NJ 08204: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location