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The successful candidate will be responsible for the following:
• Frontline customer engagement, managing customer needs with fast-paced day to day exceptional
customer service.
• Identifying new customer opportunities, nurturing current customers, and offering innovative and
creative ideas geared toward enhancing our market position.
• Leading our customers quickly and efficiently through our inventory to identify products to meet their
business needs.
• Providing value-added and creative solutions to our customers, sharing appropriate and accurate
knowledge and information in a timely manner.
• Processing incoming orders efficiently to deliver products with superior reliability.
• Managing and resolving customer issues/complaints in a courteous manner.
• Interacting with other associates and relevant parts of the system (i.e., Purchasing, Logistics,
Accounting, Sales Managers, etc.) to ensure our customer’s expectations are met and exceeded.
To be successful in this role, individuals must possess:
• College Degree Preferred; High School Diploma/GED Equivalent Accepted.
• 2+ Years of Customer Service and/or Order Entry and Phone Etiquette experience.
• Effective verbal and written communication skills.
• Strong Computer Skills and High-Level Proficiency in Microsoft Office
• Ability to multi-task, utilize logical thought processes, and function in a fast-paced environment.
• Proficiency in time management.
• Excellent attention to detail as demonstrated in accurate order entry.
• Genuine spirit of collaboration, an approachable demeanor, professionalism, adaptability, and a
commitment to performing their job with a high level of integrity.
* Heavy order entry of large quantity industrial products……
ABOUT US: I.K. Hofmann USA offers staffing & HR services in sectors like light industrial, automotive, aviation, logistics & professional. As an ISO 9001 certified firm, we prioritize service quality and deeply care for our employees. Founded in Germany, our parent company I.K. Hofmann GmbH, is a woman-owned business with branches across Austria, Czech Republic, Germany, Italy, Slovakia, Hungary and the US. We are proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes.
Must be eligible to work in the United States for any company.
By entering my mobile number and by submitting this application, I give my express written consent and agreement to receive text messages from, or on behalf of, I.K. Hofmann USA, Inc. at the mobile telephone number provided for employment or potential employment-related communications, notices, and updates, including via an automatic telephone dialing system. I further understand that my consent is not required. Standard message and data rates may apply. To opt-out of text messaging, reply STOP any time. For California residents, please see our Employee and Applicant Notice at Collection and Privacy Policy for additional California specific information here.
PandoLogic. Keywords: Customer Service Representative, Location: Austell, GA – 30168 , PL: 581199810
