Horizontal Wireline Services Looking for Customer Support Manager at Midland, TX Full Time

Customer Support Manager
Job Prerequisites:
Applicant must have a minimum of one year as an FE to qualify for this position. Additional qualifications include prior management experience, including; Sales, FSM, SQC, SQM, EIC, OM, VP, DM, etc., which would be a plus. Background experience level will help determine the salary range for this position.
Job Role Primary Objective: Growth and retention of assigned customer accounts.
Duties and functions will include Sales duties, client management, pricing and market share management, SQ management, Ops management, HSE management, and administration work for the Customer as necessary.
Job Location: Customer-specific for office location. Some CSM’s will have shared time between Customer supplied offices and HWS supplied offices.
Job Travel: The job will require 50% in the field visiting locations and 50% in the offices of HWS and the Customer.
Structure of Reporting: Primarily to the base District Manager, secondarily to all the functional groups (Sales, SQ, Ops, and HSEC). CSMs per base and units per CSM: Management will assign each CSM customers that will constitute a minimum of 2 units and a maximum of 6 units with a target of 3 units per CSM.
Job Duties and Responsibilities
Sales:

• Co-management of customer pricing (with sales and corporate support)
• Management of customer well programs and wellbore modeling
• SQ review of evaluation and cased hole logs
• Roll out of new technology with Customer
• Increasing market share with Customer
• Increasing wallet share with Customer
• Growing our customer relationship while growing our national footprint with the Customer
• Weekly and Monthly reviews and reports with Customers, facilitate Quarterly SQM
• Coordination of contracts and MSAs with corporate team
• Customer invoice reviews for accuracy or when issues arise
• Initiate customer credit memos for review by corporate management when necessary

Client Management:

• Customer SOPs provided for base
• Management of customer training for our employees
• DSO and payment management from Customer facilitate timely payments from customers

SQ Management:

• Near misses, best practices, lessons learned, and SQ failures reviewed with Customer
• KPI review with Customer
• Review of all failure reports before delivering to Customer
• Responsible for immediate customer notification for all failures
• Wellsite audits and well site presence to help train and ensure compliance for Customer

HSE Management:

• Near misses, best practices, lessons learned, and HSE failures reviewed with Customer
• KPI review with Customer
• Review of all failure reports before delivering to Customer
• Customer liaison for and injured employees or case management
• Responsible for immediate customer notification for all incidents
• Wellsite audits and well site presence to help train and ensure compliance for Customer

Operations Management:

• Job details and completion/logging procedures
• Ensure proper information for the job makes it to operations (PCE and crane as well as connection sizes)
• Ensure proper crew requirements communicated timely to operations
• Audit operations for performance, job standards, following procedures, adherence to best practices, adherence to Customer specific SOPs

Necessary Physical Abilities to Perform Essential Job Functions
The safety of our employees is a crucial priority of Horizontal; thus, the company must ensure that applicants are physically able to perform certain essential functions of the CSM position. Applicants should be able to physically perform the following activities (or be able to perform these activities with a reasonable accommodation):

• Routinely lift and move up to 50 pounds
• Sit, speak or listen actively for extended periods
• Possess full use of both hands to feel or manipulate objects, tools, or controls
• Perform an extended reach with arms to manipulate objects, tools, or controls
• Walk short distances, sometimes over uneven terrain
• Perform manual work requiring periods of extensive physical exertion, sometimes under extreme weather conditions

Administrative Duties:

• As required by Customer

Work Remotely

• No

Job Type: Full-time

Pay: $100,000.00 – $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Midland, TX 79706: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Due to ATF Regulations, you must be 21 or older: Are you at least 21 years of age?

Education:

• High school or equivalent (Preferred)

Experience:

• Cased Hole Wireline Field Engineer: 3 years (Required)
• Wireline management or a support role: 1 year (Required)

Work Location: One location