Homemakers Furniture Looking for Customer Finance Cashier at Urbandale, IA, United States Full Time

Job Description

PAY: $18 per hour

Full Time: Must be able to work both weekend days with 2 days off during the week.

M-F: 11am – 8pm
Sat: 10am – 7pm
Sun: 11am – 6pm

When you join the Homemakers team, you will be part of an established company with a 40-year tradition of providing quality products to our customers, as well as a family and growth-oriented company culture for our employees. You’ll find a wide variety of opportunities for development and advancement with Homemakers, as well as set schedule options, competitive pay, and a fantastic benefits package.

Our full-time team members enjoy a generous benefits package that includes:

• Medical, dental, and vision insurance
• Pre-tax Flexible Spending Accounts (health and dependent care)
• Company-paid life insurance
• 401(k) with company match
• Profit-Sharing
• Short-term disability
• Employee assistance program
• Employee discounts (including Nebraska Furniture Mart)
• Closed most major holidays
• Paid time off
• Paid holidays
• Opportunities for advancement

:

As a member of the Finance Retail team, you’ll be in charge of assisting customers with completing transactions. Problem-solving skills are a must and you’ll be responsible for helping customers with any financing inquiries they might have. This job is fast-paced and customer-facing. Other ways you’ll communicate with customers is over the phone and via email.

Job Responsibilities:

• Creates positive customer experiences in a fast-paced environment
• Effective communication, interpersonal, and relationship-building skills with customers and fellow Finance Team members
• Prioritizes various forms of customer interactions and job duties
• Explains the “why” behind company financing and transaction policies to customers
• Utilizes communication with different departments and resources to answer a wide variety of customer inquiries
• Answers phone calls and respond to voicemails in a timely manner
• Enthusiastically assists different departments with outbound calling initiatives for the betterment of the overall customer experience
• Answers emails and respond in a timely manner
• Values teamwork and creating professional relationships among coworkers

Job Requirements:

• High School or GED
• Cashiering, cash handling, or transactional experience required
• Phone or Call Center experience preferred
• Exceptional customer service & communication skills in person, over the phone & via email
• Ability to focus in a fast-paced environment
• Basic knowledge of Microsoft Office
• 10 key & typing skills

Physical Expectations:

• Ability to stand for extended periods of time

Environmental Conditions:

• Will work indoors
• Conditions may include hot/cold temperatures, dusty surroundings, and a noisy work environment.

A background check is required.

Homemakers is a tobacco and drug-free workplace. EOE