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This position is a full time position that is designed to address our top accounts reservation needs with our hotel. You will provide direct correspondence through email, by phone and our reservation system. This position is conducted in a designated office within the hotel to avoid distractions from day to day normal activities of other guests checking in and out.
Responsibilities:
The person that holds the position will insure that our multi million dollar accounts are happy and receive all the appropriate availability, booking process, confirmations, hotel reports etc. This position reports directly to the GM of the hotel. This position is responsible for customer service feedback of our accounts, monthly billing, and data collection for our corporate tracking.
Qualifications:
- The top candidate for this position is someone who has experience with Hotel Property Management Systems. Opera experience is a plus
- The top candidate will have had experience in high volume account maintenance and customer service
- The top candidate will be able to know excel for tracking of our accounts
- The top candidate will have had success at a hotel front desk position, call center, or hotel supervisory role.
About Company:
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
