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Summary
The Homeowner Account Specialist is responsible for assisting the Collections Manager to ensure that all necessary payments are received on past due accounts. The Collections Specialist reports directly to the VP of Internal Operations, Community Managers, and all other executive staff. This position includes, but is not limited to, monitoring and identifying past due accounts, contacting homeowners and attempting to collect their past due amounts and/or negotiating acceptable payment terms to bring their accounts current while maintaining adherence to The Fair Debt Collection Practices Act.
Duties
- Investigate delinquent accounts
- Monitor the collection amounts due to HOAs
- Work with customers in all phases of collection activities
- Write letters for use in collection attempts
- Create and record liens
- Create, enter, and update payment arrangements and follow up with customers as necessary
Requirements
- Minimum 1 year customer service
- Associates Degree or equivalent work experience
- Problem solving skills are a must
- Excellent listening and restating skills
- Strong oral and written communication skills
- Attention to detail and follow through
- Intermediate computer experience (Microsoft Office and Windows platform)
- Customer Focused
- Pleasant demeanor
- Good sense of humor
About Us
HOALiving is a network of community association management and service companies.
We believe community associations can and should exceed the expectations of their residents. We work toward this ideal by identifying and meeting the evolving needs of the homeowners, boards, management, developers, builders, municipalities, contractors, and volunteers who are involved with community associations, by being a transparent forum for the collaborative exchange of knowledge and information, and by helping this team learn, excel and achieve. Our vision is reflected in community associations that become better – even preferred – places to call home.
Serving over 200 communities across Utah, and Southern Idaho, HOALiving is the recognized leader among all management firms in community association management – managing condominiums, townhomes, PUD’s, office condominiums, and other common-interest communities – and is Utah and Southern Idaho’s only portfolio Accredited Association Management Company (AAMC).
