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Born of the renegade mentality established in the West with equal parts innovation and authenticity, Highnoon, a new Tempe, AZ based marketing agency, has our sights set on challenging the status quo of what a full-service marketing partner should be.
To do so, we’re currently looking for a full time Account Director with 8+ years of marketing experience. This is a strategic role in account management that will primarily involve building client relationships, driving account strategy & planning (with a strong emphasis in digital marketing strategy), and team leadership and development. Our ideal candidate is a passionate marketer, preferably with past agency experience, who has a track record of managing all aspects of an account:
- Crafting strategy, and implementing its execution
- Leading internal teams, managing budgets, and resources
- Driving performance
- Building client relationships
RESPONSIBILITIES
- Deliver flawless client service by maintaining exceptional relationships with key decisions makers
- Account direction and support with setting client expectations, creating project plans, budgeting and forecasting, and overseeing quality and accuracy of deliverables
- Drive value to clients through consulting delivery by building solid stakeholder/leader relationships and aligning them to achieve client goals
- Help solve complex client management problems and other challenging issues
- Ensure solution-oriented account management across all account teams through leading and coaching
- Identify gaps in account performance and make recommendations for improvement
- Manage a team of marketing professionals and oversee each individual’s growth and development
- Actively coach your team to encourage and support healthy growth and development
- Drive business development with the proper information (creation of SOW), tools and subject matter expertise to sell engagements within accounts
- Develop best-in-class marketing solutions for clients based on their goals and objectives
- Work closely with Client Success department to ensure high levels of client satisfaction across all areas
- Perform gap analyses to determine areas that need to be addressed based on current versus future state
- Carry out hands-on strategic planning, using the analytics systems and tools – collaborating with fellow Insights team colleagues throughout
- Assists in strategic workshops for clients and recommend strategic direction for engagements
- Ability to own, compile and present strategic presentations that tell a meaningful story
- Work closely with leadership team to help develop new processes to improve agency performance by focusing on performance improvement and utilization
- Support recruiting & onboarding of new employees
- Help advise and mentor other account team members
- Work with research teams to direct qualitative and quantitative research as needed
- Engage and consult leaders of cross-functional teams throughout the agency as needed
- Assistance with research and proposals for new business development as necessary
- Work beyond departments and roles to develop business changing ideas and programs
Requirements
- 8+ years of marketing experience (working with cross-functional teams is a plus)
- Bachelors degree in business or marketing related field
- A proven track record in leading marketing teams and managing accounts
- Ability to “connect-the-dots” for both clients and internal teams in a clear and easy-to-understand manner
- Strong analytical skills and business and marketing acumen are a must
- Executive presence and confidence working with clients at senior VP, C-suite and/or executive steering committee levels
- Excellent writing and grammatical skills; articulate when speaking and presenting
- Persuasive storytelling ability
- Ability to work both independently and in a cross-functional team environment
- Play a role in supporting key client deliverables and ensure that projects are completed on time and on budget
- Owns assigned work and understands the correlation with project outcomes
- Ability to coach, mentor and develop team in healthy and measurable way using real-world scenarios to guide development
- Takes initiative to innovate and solve problems without direct supervision and/or direction
- Works on several customer projects at the same time, and must have the ability to constantly shift gears, solve problems, synthesize ideas, and listen to changing needs
- Embraces thought-leadership by staying up-to-date on industry news, technology trends and best practices
- Working knowledge of Google Analytics, Google AdWords, Microsoft Office product suite
Benefits
Highnoon focuses on delivering the absolute highest quality digital marketing and technology solutions to results-driven organizations. We are a collaborative team of problem solvers comprised of passionate, forward-thinking individuals on a mission to do right by our clients. We’ve been ranked in the top of “best places to work in Phoenix” for years because we value our employees and strive for a strong work-life balance. If you see the value of a team-based environment where being motivated by and learning from your colleagues is a daily occurrence, then Highnoon may be for you. Compensation will be a competitive salary based on your past experience and what you can bring to the table. Other benefits include paid health insurance, 401k, flexible paid vacation and sick days, short- and long-term disability plans, the ability to work remotely on Mondays and Fridays, a great team, a fully stocked bar cart and cold beer in the fridge, plus much more.
