Help At Home Looking for Healthy Equity Program Manager at Remote Full Time

The Healthy Community Program for Help at Home is staffed by Community Health Workers who live in our clients’ community. The program focuses on establishing rapport and trust with the client to fully address whole person needs. The scope of this program is broad and may include such services as connecting the client to community resources, explaining health plan coverage and sources of financial assistance, assisting with language and health literacy, educating on chronic conditions and treatment plans, coaching on healthy habits, and influencing health behavior for preventive care, screenings, and primary care engagement. The aim of this program is to address the Social Determinants of Health that drive health disparities.

Job Summary:
The Help at Home Health Equity Program Manager will lead the development and execution of our Healthy Community Program. This is a leadership role that requires a high degree of collaboration and project management skills.

Responsibilities:
Execute our aim to address health disparities for our clients.

Manage the day-to-day operations of the program

Lead, direct and coach the performance of community health workers

Supervise teams of community health workers

Hire, develop and retain staff; oversee onboarding, professional development, and continuing education for community health workers

Supervise and assist program staff to execute deliverables, while establishing performance goals, ensuring progress towards milestones, and providing coaching and feedback.

Build relationships with health care service delivery partners and community-based organizations. Lead the curation of a library of community-based resources to address clients’ SDOH.

Curate and maintain operational and outreach materials used by Community Healthcare Workers.

Drive client and caregiver NPS as it relates to the program.

Collaborate and communicate with a wide array of staff and stakeholders

Present program data to internal and external stakeholders

Conduct on-going assessment of program outcomes to determine the effectiveness of the program

Lead and sustain program integrity and efficacy through continuous quality improvement

E nsure that program goals are met, measured, analyzed, evaluated, and reported

Qualifications:
3+ years of experience as a Program Manager

Master’s degree in public health, Master of Social Work, or related field

5+ years of experience working in community-based organizations serving culturally diverse, very low-income populations

Results-driven, experienced health care professional

Demonstrated knowledge related to program development

Proven stakeholder management skills

Demonstrated knowledge and experience promoting health equity

Demonstrated understanding of social determinants of health

Knowledge and Skills:
Passion for advocacy, advancing health equity and social justice

Strong analytical skills

Proven ability to solve problems creatively

Ability to work independently and as part of a broader Care Coordination team

Excellent interpersonal, written, and verbal communication skills

Organized, flexible and able to multitask

Ability to manage ambiguity and work within a rapidly changing environment

Advanced knowledge of Microsoft Office products

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Manager/Supervisor