HaystackID Looking for Infrastructure Manager at Remote Full Time

ROLE

The Infrastructure Manager is responsible for the team and underlying systems that support both corporate and customer-facing applications and services. This includes servers, storage, firewalls, networking, data centers, telecom, security, public cloud, and various SaaS subscriptions. This role works closely with the Application Platform Manager to deliver mission critical applications such as Relativity and Nuix. This role ensures that systems are regularly patched and updated to reduce risk and comply with security policies and objectives. This role creates and maintains systems to meet the company’s backup, disaster recovery, and business continuity objectives. This role interacts with Operations leadership (outside of IT) to understand and provide systems that meet business objectives and performance targets.

RESPONSIBILITIES

• Staff and project management
• Manage infrastructure projects with detailed tasks, assignments, duration, predecessors so that reliable completion schedules can be maintained in accordance with change management objectives.
• Manage and mentor members of the infrastructure team to develop their job-related skills to meet business needs.
• Coordinate projects with VP of IT and Security, Application Platform Manager and Service Desk Manager.
• Coordinate with CIO/CTO and VP of IT and Security to adjust to evolving business needs and priorities.
• Standards and procedures
• Create and maintain standards and procedures for every infrastructure device class that conform to company policies, priorities, business needs, and service level objectives.
• Document compliance with policies, standards, and procedures.
• Monitoring, alerting and reporting
• Ensure that timely actionable alerts are sent to engineers and management and minimize non-actionable alerts.
• Monitor and log systems such that trends and root causes can be established and addressed.
• Create and maintain capacity management reporting to inform purchasing decisions and timing.
• Vendor management
• Coordinate with Security, Privacy, Legal and Accounting teams for negotiating purchase / service agreements.
• Establish service level agreements (SLAs) with enforceable penalties.
• Ensuring contracts are in place to support the services provided by the infrastructure team.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• University degree in the field of computer information systems and/or 10+ years of experience or equivalent work experience.
• Industry recognized certifications (VMware, Microsoft, Cisco, etc) highly desirable.
• Qualified candidates must be legally authorized to be employed in the US.

PREFERRED SKILLS

• Excellent communication skills both verbal and written.
• Ability to handle multiple priorities at one time and manage multiple team projects concurrently.
• Ability to work in a team environment and make independent decisions.

ADDITIONAL NOTES

Monthly Weekend Maintenance work expected.

Job Type: Full-time

Pay: Up to $160,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

License/Certification:

• VMWare, Microsoft, or Cisco Certification (Preferred)

Work Location: Remote