Harrah’s Resort Southern California Hiring for Assistant Manager of VIP Marketing Job at Valley Center, CA Full Time

Job Summary: Work collaboratively with all members of VIP Marketing leadership team in establishing and maintaining all VIP Marketing programs and initiatives. Oversees and evaluates employees performance; establishes performance goals to achieve expected results; provides feedback and coaches others on work performance; takes corrective efforts to address deficient work performance; creates a learning environment; develops and encourages collaborative relationships to facilitate the accomplishment of work goals; commits to continuous learning and improvement; strengthens and promotes personal and/or professional development; manages and/or participates in employee selection and new hire onboarding activities; clarifies responsibilities and work expectations; recognizes and rewards achievements; establishes task ownership and accountability; models inclusive and collaborative behavior. Rollout, train, and maintain all VIP Marketing programs. Assist in VIP event planning, execution, and analysis.

Qualifications:

• College degree preferred.
• Three to five years Casino Marketing and/or VIP Services experience required.
• Previous experience required in a supervisory capacity working at a casino property or Sales team management experience.
• Passion for team building and mentoring
• Strategic thinker and comfortable with both people and data
• Must have knowledge of casino operations and VIP complimentary programs.
• Must have computer skills including Office Suites
• Must have the ability to lead and motivate teams towards performance goals.
• Strong people skills and communication skills a must.

Essential Job Functions:

• Assist in developing strategic short-term and long-term planning for the Casino Marketing operations.
• Analyze department expenses and customer development efforts to ensure maximum profitability.
• Performance management of AD host teams
• Establishes and maintains the good will of our VIP customers based upon professional knowledge of individuals.
• Host and entertain VIP players at special events and functions.
• Plans, schedules and makes necessary arrangements for selected gaming customers and groups.
• Assists customers with complimentary privileges.
• Investigates all complaints and comments from customers.
• Follows up with departments involved in resolving the matter to the customer’s satisfaction.
• Prepares and coordinates the periodic performance review of assigned personnel.
• Recommends personnel changes including hiring, promotion, demotion and termination; recommends wage and salary adjustments for personnel within established limits.
• Works closely with support departments, including hotel, food, special events, gaming and slot operations to ensure cohesive and quality service for the VIP’s.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Conducts Performance Reviews
• Provides for safety and security
• Handles employees’ complaints or grievances
• Recommends disciplinary action or disciplines employees
• Supervises and monitors work
• Monitors legal compliance with federal, state, and gaming laws

Physical, Mental & Environmental Demands:

• Must be able to move in and around the casino floor.
• Must be able to respond calmly and handle multiple customer demands in a fast paced environment.
• Must be able to work long hours any day of the week and be able to stand for long periods of time.
• Must be able to bend, stoop, crouch, kneel, twist, balance and work at a desk when performing clerical functions.
• Respond to visual and aural cues.
• Must be able to tolerate areas containing secondary smoke.
• Able to handle more than one function at a time by being well organized and pay attention to details.
• Must have manual dexterity to operate the following equipment: personal computer, phones, fax, photocopier, and 10 key adding machine.

Salary: $76k per year, depending on experience.

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

Job Type: Full-time

Pay: $76,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Valley Center, CA 92082: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Casino Marketing: 3 years (Preferred)

Work Location: One location