Green Mountain Inn Looking for Housekeeping Manager at Stowe, VT Full Time

General Purpose: Responsible for ensuring a high level of guest satisfaction with housekeeping service. Attention to details critical for meeting job expectations.

Job Summary: Assist the Director of Housekeeping with supervision of housekeeping supervisors, inspectors, cleaning personnel, laundry personnel, and support staff to ensure clean, orderly, and attractive rooms and common areas to include but not limited to rooms, apartments, townhouses, administrative offices, restaurants, laundry, common areas*, and Crimson King are cleaned and maintained according to standards. Assist with assigning duties, daily inspections, and investigating complaints regarding housekeeping service and taking corrective actions. Inspections of guest rooms and common areas, both short and long inspections. Assist in the purchase of housekeeping supplies and equipment, periodic inventories, screening of applicants, training of employees, and recommendations of disciplinary actions. Must be able to communicate with guests and employees in a respectful and friendly manner.

ESSENTIAL JOB FUNCTIONS: Provide dedicated and thorough supervision to include but not limited to:

• Helps ensure company standards are achieved and maintained through detailed inspections.
• Provide input for daily and weekly staff training meetings.
• Consistently demonstrate superior customer service skills and acts as a positive role model for all employees.
• Motivate, develop, and direct housekeeping employees as they work.
• Assist with assigning work assignments and inspect work for conformance to standards of cleanliness.
• Assist in the recruiting, hiring, and training of necessary housekeepers and support staff.
• Assist in establishing housekeeping policies and procedures.
• May participate in the preparation of meeting areas for meetings, weddings, seminars, and other staff/client functions.
• Assist with supervising and training employees, establishing a work schedule, and resolving any coverage issues.
• May assist reservation staff with moving reservations to alternative rooms based on potential issues or to simplify housekeeping work load.
• Assist with inventories.
• Provides feedback from room inspections to housekeepers and the Housekeeping manager.
• Assists in written evaluations of housekeepers and support staff, including performance appraisals and room inspection reports.
• Assist with weekly housekeeping training sessions.
• Assist with coordinating the delivery of goods or equipment to guestrooms as required, to include but not limited to cots, aero beds, cribs, linens, chocolates, etc….
• Assist in scheduling Fall & Spring cleaning, and ensuring all rooms and areas are cleaned as scheduled.
• Coordinate with Maintenance to insure maximum care and maintenance of rooms and public areas.
• Performs various other duties as required

* Common area cleaning includes but not limited to Main Inn, Mansfield House and Depot Street Public Bathrooms, Lobbies, Restaurants, Health Club, Village Conference Room, Hallways, Vending Rooms, Game Room, Mansfield and Main Inn Ski/Bike Storage, Library and Living Room.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Stowe, VT 05672: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 5 years (Preferred)
• Supervisor/Management: 2 years (Preferred)

Work Location: One location