Gordini USA Inc Looking for Senior Account Specialist at Essex Junction, VT Full Time

Gordini USA Inc., is a manufacturer and distributor of cold-weather gloves, mittens, goggles, and base layer, both our own brand as well as private label. We are also the glove, base layer, boxer brief, and socks licensee for Carhartt. We are a growing company looking for a Senior Account Specialist to join our team.

The Senior Account Specialist will work closely with our SalesForce and Director of Customer Service to provide direct support to our customer accounts as well as management. This role may provide support for accounts across all of our brands, including Gordini, Kombi, Carhartt, Drop, and MadGrip. Account Specialists handle primarily small- and medium-sized accounts, field consumer calls, and emails. This position is a supervisory role that will provide the account specialist team guidance and support as necessary.

Responsibilities include but are not limited to the following:

• Maintaining a thorough knowledge of products & policies to serve customers efficiently.
• Working with Management/ERP systems, EDI, online vendor portals, databases, software systems and MS Office, Microsoft Excel.
• Providing assistance to customers by answering, handling & resolving customer questions, requests, issues etc. ,including:
  • Receiving and processing pre-season orders
  • Receiving and processing at-once orders
  • Reviewing and communicating backorders
  • Issuing return authorizations (RAs) within company policy
  • Creating and communicating delivery schedules
  • Working with customers on ship window extensions
  • Working with customers on compliance, i.e. ticketing requirements
• Responding to all customer requests in a timely manner
• Communicating effectively with the management, internal sales team, external sales reps, and warehouse team to meet deadlines and coordinate the following:
  • Organizing pick tickets
  • Open order reports
  • Backorder reports
  • Ticketing reports
  • Delivery schedules
  • Sample requests
  • Sales reports
  • Planograms
• Directing any billing questions to the correct department
• Providing pricing and product information.
• Providing customers with any digital assets or other marketing information they need.
• Supporting the SalesForce and management as needed.
• Provide regular and constructive feedback to help the team excel at their job.

• Applicant should have a minimum of five years in a Customer Service role in a wholesale/distribution environment.
• Bachelor’s degree or equivalent preferred
• Have a strong ability to prioritize
• Have strong organizational skills
• Ability to multi-task
• Excellent attention to detail
• Thrive in a fast-paced, process-driven environment
• Demonstrates high level of proficiency in Microsoft Excel
• Prior experience with ERP and/or CRM systems
• References for reliability and dependability

We have a mandatory COVID-19 Vaccination Policy. All employees are required to have all vaccinations and booster shots, if eligible.

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