ReSound is an international hearing aid manufacturer located in the Twin Cities market. We pride ourselves on innovation and offer many opportunities for advancement. ReSound is searching for dependable individuals for several medical device production and distribution positions.
As a leading medical device manufacturer, we offer:
– Competitive Wages
– Generous Benefits
– 401k with Company match
– Paid Parental Leave
– Company HSA Contributions
– Free Hearing Aids for Family Members
The Customer Care Representative is the first point of contact for telephone calls, faxes, and emails. Representative provides exceptional internal and external customer service by performing the following duties.
In addition, will be the subject matter expert for online platforms such as; ReSoundPro (e-commerce), GN Online Services, providing guidance and solutions to ReSound customers.
Essential Functions
order clarification, communicating necessary changes made to custom orders, and follow-up regarding commitments made regarding product delivery.
Competencies
Desired Qualifications
Required Education:
Preferred Experience:
Ability to effectively communicate information and respond to questions from internal and external customers both verbally and via email.
Travel:
Other:
Other Information
Direct reports:
Supervisor/Manager of Customer Care
Indirect reports:
Trainer of Customer Care
Working Environment:
Home office
Physical Demands:
Must be able to lift up-to 10lbs if required
Position Type and Expected Hours of Work:
Full-time Monday-Friday, 40 hours per week, plus overtime as needed.
Interested or Want to learn more?
Please visit our Career Page at: https://www.resound.com/en-us/why-resound/careers
ReSound is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. ReSound openly supports and is fully committed to the recruitment, selection, hiring, transfer, assignment, training and promotion of individuals without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance.
Job Type: Full-time
Pay: $19.00 – $21.00 per hour
Benefits:
Schedule:
Education:
Work Location: Remote