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Automotive Assistant Service Manager
Growing automotive dealership is looking for the right, highly motivated, Assistant Service Manager to lead our service team profitably to the next level and provide our customers with an exceptional customer experience.
Qualifications
- Excellent communication and organizational skills
- Personal and professional integrity
- Above average energy level
- Proven record of achieving profitability and CSI objectives
- Demonstrated ability to manage, mentor and lead a team
- Automotive technical knowledge
Responsibilities
- Hire, recruit, train, motivate, coach and mentor Technicians, Service Advisors and Porters
- Ensure every customer has an exceptional service experience
- Forecast goals and objectives for the department and employees
- Monitor and control the performance of the department using the appropriate reports available
- Monitor Technician and Advisor daily productivity and do payroll reporting
- Prioritize and distribute work within the shop to maximize technician efficiency
- Oversee all required technical and non-technical training for service employees
- Manage and oversee all warranty claims with the OEM and any other outside warranty companies
- Maintain and manage the service courtesy vehicle loaner fleet
- Provide a safe work environment for our customers and employees by enforcing all safety standards and regulations, including following our dealership COVID preparedness plan
- Maintain a professional appearance to our customers of the dealership facility and our employees
- Ensure quality service repairs are completed by doing periodic quality checks
- Maintain our dealership’s strong commitment to CSI by ensuring customers service concerns are reported accurately, customers are kept updated on their vehicle’s progress, all work and charges are explained thoroughly and every customer is followed up on afterwards
Job Type: Full-time
Pay: $60,000.00 – $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekend availability
Shift:
- 8 hour shift
Work Location: One location
