GENERAL DYNAMICS INFORMATION TECHNOLOGY Looking for Service Desk Specialist – TS/SCI clearance required at Maryland Full Time

Clearance Level
Top Secret/SCI
Category
Help Desk
Location
Ft. Meade, Maryland
Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

GDIT is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM’s mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.

Principal Duties and Responsibilities:

An I2TS 3 Service Desk Specialist:

Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

Provides polite and friendly customer service

Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required

Documents incident status and solutions in incident database tools

Possesses current working knowledge of computers, printers, laptops, and common windows applications

Works through various types Tier II issues with telephone assist

Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

Provide support for VoIP and VTC systems

Desirable Skills / Experience:

Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.

Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success

Education Required:

High School Diploma/GED with 6 years of related experience, or Associate’s Degree with 4 years of related experience

Certification(s):

DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract

Required Security Environment Certification: CompTIA Security+ CE or equivalent

Desired Computing Environment certification: Microsoft Windows 10 or Microsoft Certified Solutions Associate (MCSA)

Security Clearance:

TS/SCI required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.