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Job Description
Who we are: Gateway Foundation, Inc. is a national, non-profit organization committed to serving individuals with substance use and mental health disorders. Since 1968, Gateway’s devotion to fostering in others the tools and knowledge they need to get their lives back on track has enabled hundreds of thousands of individuals to enjoy more fulfilling lives in recovery. It has also given peace of mind to millions of family members and concerned loved ones! The mission of Gateway Foundation is carried out through our Community Services Division, Corrections Division, and Corporate Headquarters. Gateway Foundation has built a strong reputation for evolving the integrated treatment of substance use and mental health disorders through the use of proven best practices and pioneering approaches. Our consistent attention to delivery quality services has earned accolades from industry peers and accreditation by The Joint Commission.
Job Title: Follow-up Representative
Location: Chicago, IL 60604; 90 days onsite & once ramped up hybrid (3 days onsite 2 days remote)
Position Type: Full Time
Work Schedule: Monday – Friday, 8:00am-5:00pm
AR Representatives are responsible for:
Generates bills for client services to third party payors by generally using computer database and accounts receivable computer system.
Reviews bills to ensure accuracy and completeness, and to verify client insurance information.
Conducts follow-up telephone calls with sites and payors to verify billing or insurance information, reconcile charges, ensure proper breakdown of fees, determine proper payment percentages, and so forth.
Enters computer database information such as charges, codes, and account numbers; and corrects errors or problems in billing or account records.
Bursts, sorts and batches invoices, and stuffs and mails envelopes.
Reviews payment checks, verifies client account information, and determines days of service and amount of cash to be applied to balance. Checks and enters codes to indicate operating unit, fund source, and account number to credit payment.
Codes and applies verified cash receipts for client accounts, and non-client cash; and completes computer accounting journal entries by posting payments received for services.
Makes adjusting entries in accounts receivable databases and records to reflect corrections in various accounts.
Reviews and investigates discrepancies such as denied claims, missing or short payments, or past due accounts; and conducts phone follow-up with payors. Completes re-billing, re-classification of payments, credit or debit adjustments, and changes in funding source.
Runs regular summary reports on number of bills processed, service volume billed, and total dollars billed and outstanding.
Performs related office duties.
Job Requirements:
Ability to read, write and perform arithmetic calculations; and knowledge of bookkeeping or basic accounting principles; at a level normally acquired through completion of high school with specific course work in accounting.
Ability to enter billing information accurately and efficiently using a computer keyboard and accounts receivable accounting software, at a level normally acquired through six months to one year course work and training, in high school or beyond, in touch-typing/data entry, and computerized accounting systems.
Knowledge of accounts receivable, and insurance billing policies and procedures, in order to process and generate bills accurately and efficiently, at a level normally acquired through two years prior, related experience. Approximately three to six months on-the job-experience required to fully understand accounts receivable procedures, and third party payor rules and regulations.
Interpersonal skills necessary to gather and exchange information regarding billing and insurance information with various supervisors and managers, and insurance company representatives.
Analytical abilities necessary to check and verify account and billing information, investigate and reconcile discrepancies in totals and payments received, and calculate bill breakdowns and percentages.
Competitive Compensation and Benefits:
Gateway Foundation values its employees and provides an inclusive and diverse work environment where dedicated employees can make a difference. We are committed to engaging and rewarding our employees in meaningful ways. For eligible employees, we provide a Total Rewards Package that includes:
Health Insurance – Including a wellness premium incentive opportunity
Dental & Vision Insurance
Paid Time Off – Including 18 days of PTO and 9 paid holidays in the first year
Catastrophic Absence Time (CAT) – Accrue up to seven days annually, to be used during an extended personal illness
Flexible Spending Accounts
Commuter Accounts
403(b) Retirement Plan with company match
Life and AD&D Insurance
Long-Term Disability (LTD)
Employee Assistance Program (EAP)
Gateway is a qualified employer for Public Service Loan Forgiveness (PSLF)
Tuition Reimbursement
Training & Development Programs
Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.
Job Type: Full-time
Pay: $22.00 – $26.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Required)
Experience:
Medical billing: 1 year (Preferred)
Work Location: Hybrid remote in Chicago, IL 60604
