G Green Gold Group, LLC Hiring for Pre-Sales & Marketing Support Lead Job at Bayamon, PR Full Time

Company Summary:

Bwell Healing Center is a place where optimism and wellness is our main goal for our clients. We are committed to patients that are open to seek alternative help for treating their symptoms. Earth has given us the perfect tools to deal with different obstacles in life. Our disposition to help people is what makes our facilities full of enlightenment, relief and positivity.

Position Summary:

Under direct supervision of the Retail Sales Manager, ensure customer service management and a thorough understanding of the dispensary’s compliance policies and retail procedures.

Requirements:

· Must be at least 21 years old.

· Bachelor’s degree in Business, Communications, or related experience, preferred.

· Valid Occupational License and Budtending Certification.

· Minimum 2 years of experience in related position.

· Must be educated on all medical Cannabis products offered.

· Quick learner in a fast-paced environment.

· Able to provide services 40+ hours per week, including Saturdays.

· Strong Customer Service skills.

· Fluent in Spanish and English.

· Proficient in MS-Office.

Responsibilities:

· Works with cross-divisional teams to help build consensus on strategic objectives, goals, and sales and marketing plans.

· Supports Manager in implementing dispensary programs by working directly with the dispensaries team to execute action plans that meet operational objectives to improve patient experience and customer services.

· Fosters a work environment that is cohesive and represents the mission, values, and brand guidelines.

· Promotes a culture of teamwork, provides clear direction, and establishes candid priorities.

· Supports the dispensary managers by covering lunches, breaks, and absences upon request.

· Cultivates a team environment to ensure exceptional customer service.

· Developed a customer service team in skills and business knowledge, including how to educate customers on different types of cannabis-related products, effects, and safe usage, and determining suitable cannabis products based on the ‘customers’ needs, preferences, budget, and personal reactions to different strains of cannabis; ensures product knowledge data is accurate and current.

· Presents recommendations to Manager on how to improve the customer satisfaction.

· Ensures compliance with established health, security, and safety regulations.

· Monitors customer satisfaction and quality assurance, utilizing and creating metrics in order to provide recommendations for improvement to management.

· Improves staff effectiveness by tracking employee performance and assisting Manager with feedback, coaching, and performance appraisals; recommends training for employees to Manager.

· Oversees updates to brand signage, marketing platforms, and website to keep accounts current and up-to-date with new promotions, store hours, and highlights.

· Masters and maintains the ability to operate the point of sale (POS) system and its reporting function. Execute sales, make product suggestions, and coach employees in such tasks.

· Ensures compliance with handling, storing, selling, and tracking of products.

· Analyzes customer insights, consumer and market trends, and marketing best practices to build successful campaign strategies for innovative product launches, budtender engagement, and consumer education.

· Participate in retail promotional events that build ‘customers’ brand awareness.

· Contributes to a team effort and accomplishes related results as required.

· Performs other duties as assigned.

Knowledge, Skills, and Abilities:

· Knowledge of cannabis products and strains, medicinal benefits, methods of consumption, and effects of products.

· Skill in treating internal and external customers with tact, courtesy, and respect. Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.

· Skill in supervising, training, developing, and evaluating employees.

· Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.

· Ability to provide and role model excellent customer service lead people and teams; and educate staff on how their actions affect the customer and the bottom line.

· Ability to change focus quickly.

· Ability to maintain a customer-first mindset.

· Ability to adapt to new rules, regulations, products, systems, and team members.

· Ability to maintain confidentiality.

· Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds; ability to present a professional, positive demeanor with customers and staff.

· Ability to communicate efficiently and effectively both verbally and in writing.

· Ability to manage multiple tasks and meet deadlines.

· Ability to exercise independent judgment.

· Ability to be dependable, prompt, and honest.

Minimum Qualifications:

· Associate degree in Marketing, Communications, Business Administration, or a related field.

· Two years’ experience developing and implementing sales strategies, with at least one year of experience marketing cannabis products.

· Experience supervising personnel is required.

· Experience with Google Analytics, and social media software.

· A combination of relevant education and related work experience may be considered.

· A valid driver’s license is required when driving vehicles for work-related purpose.

Tipo de puesto: Tiempo completo

Salario: $30,000.00 – $35,000.00 al año

Puede trasladarse/mudarse:

• Bayamon, PR 00961: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Licencia/Certificación:

• • Valid Occupational License and Budtending Certification. (Obligatorio)

Lugar de trabajo: Empleo presencial