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Job Description
Seeking a motivated, and service-oriented individual with high integrity who can make an immediate, positive impact. You will also work in collaborating, participating in the design and implementation of new services and programs. This is a hybrid environment so proof of vaccination is required and all candidates must be willing to go into the office.
Responsibilities:
· Provide 2nd tier support to identify, investigate and resolve technical problems.
· Monitor the request queue and provide direct support to users regarding their issues or escalate as needed
· Provides day-to-day technical support to employees for internal desktop systems software and hardware.
· Installs, configures and troubleshoots desktop systems, workstations, and laptops
· Maintains passwords, data integrity and file system security for the desktop environment.
· Communicates highly technical information to both technical and non-technical personnel.
· Recommends hardware and software solutions, including new acquisitions and upgrades.
· May participate in development of information technology and infrastructure projects.
· May conduct training programs designed to educate an organization’s computer uses about basic an specialized applications.
· Review existing documentation for areas of improvement
· Submit knowledge entries to allow greater first call resolution
· Provide data entry and reconciliation of existing databases and spreadsheets for consolidation and validation
· Maintain IT department- Organize supplies, purchase and recommend improvements as necessary.
Key Qualifications and Required Skills:
· Desire to interact with end users or clients in a courteous, professional manner.
· Strong customer service and communication skills
· Knowledge of Windows clients and servers as used in a corporate environment.
· Understanding of Active Directory, group policy and the Windows security model.
· Experience in troubleshooting TCP/IP network environment.
· Experience troubleshooting hardware, PCs, laptops and a variety of mobile devices.
· Demonstrated ability to handle multiple projects and assignments.
· Demonstrated ability to manage work schedules, project and task priorities.
· Demonstrated problem-solving skills and attention to detail.
· Experience in desktop support environment- Ticketing system, direct and on-call contact with customer, team oriented environment.
· Experience troubleshooting PC desktops and laptops, software, hardware, Microsoft office suites, email, printers and peripherals.
· Flexible schedule as this job may require extended support hours, occasional night, weekend and some on-call work