Log In
Sign Up
Description
Job Category: Collections & Operations
Requisition Number: FAM1S001584
Full-Time
Campbellsville, KY 42718, USA
Requisition Number: FAM1S001584
Full-Time
Campbellsville, KY 42718, USA
Job Details
Description
POSITION SUMMARY
The Patient Account Representative is a key function supporting the company’s 1st Party clients. The role is responsible for communicating by phone with patients for the purpose of collecting and managing patient accounts. Through ongoing database maintenance, the Patient Account Representative ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative provides outstanding customer service to customers and vendors through effective and timely communication.
COMPENSATION & BENEFITS
- Market competitive compensation program.
- Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More.
ESSENTIAL FUNCTIONS:
- Treat all consumers with dignity and respect.
- Persuades consumers to pay and/or set up payment arrangements and settlements on deficiency account balances, while aiding in resolving negative credit history reporting for our consumers.
- Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying the company, and asking for payment on the account.
- Negotiate payment terms and methods when right party is reached. The negotiation process often requires reviewing the account information in the database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
- Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system.
- Make outbound and receive inbound calls via an automated system to gather or clarify information.
- Execute verbal skip tracing procedures when a non-right party is reached. This includes asking for a home address, home telephone number, and place of employment.
- Comply with and adhere to all regulatory compliance areas, policies, and procedures (including HIPAA and PCI compliance requirements), and “leading practices”
- Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail.
- Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
- Receive, research and respond to incoming questions; provide information, explain policies and procedures and/or facilitate a resolution.
- Performs other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- GED, High school diploma, or equivalent required.
- Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette.
- Prior PC and keyboard knowledge is a mandatory requirement.
- Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
KNOWLEDGE REQUIREMENTS
- Communicate clearly, concisely and effectively both verbally and written; bilingual in Spanish a plus.
- Must have a working knowledge of a Windows-based system; experience in word processing, spreadsheet, and database entry a plus.
- Must possess interpersonal skills to handle sensitive and confidential situations.
- Position continually requires demonstrated self-confidence, skill, and diplomacy.
- Persuade customers to resolve their accounts within the payment and settlement criteria.
- Some analytical ability is required in order to gather information from consumers, find solutions and prioritize work.
- Work requires continual attention to detail in data entry of information related to consumer interactions.
- Knowledge of healthcare billing and/or collections practices preferred.
- Strong listening skills – Ability to listen and understand directions.
LANGUAGE SKILLS
- Ability to converse and respond to common inquiries from consumers and members of the general public.
- Ability to write business-related documents such as letters, emails and other business correspondence as needed.
REASONING ABILITY
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to use hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms, as well as lift up to 20 pounds.
Work Environment
The employee works in a temperature-controlled office environment. The employee sits at a desk during regularly scheduled work hours, answers and makes telephone calls using a standard telephone, types on a standard keyboard, and reads and comprehends information from a computer terminal and/or written resources.
Frost-Arnett Company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law.
Qualifications
Behaviors
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Financial: Inspired to perform well by monetary reimbursement
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Goal Completion: Inspired to perform well by the completion of tasks
Education
High School or better.
Experience
1-2 years: How many years’ of healthcare and/or collection experience do you have?
PI177580192
