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4Stay is looking for a Customer Success Manager who can focus on customer needs and embrace the role. Our Customer Success Managers are critical to the continued success of our customers and are focused on delivering a frictionless experience for new, high-value customers. Our CSMs provide education, onboarding support, and proactive account management to ensure our customers get the most out of our products.
Responsibilities
- Ensure a smooth handoff from Sales to the Customer Success team for each new customer.
- Collaborate and coordinate with other internal teams to ensure seamless client onboarding and post implementation experiences.
- Facilitate communication with clients to help them understand how to best configure our software solutions to fit their requirements.
- Deliver and communicate ROI and value to our clients throughout the customer lifecycle.
- Build relationships with key stakeholders in the client organization to enable great customer experience.
- Develop and maintain expertise of our product and best practices to provide value to our customers.
- Deliver training programs during project implementation.
Qualifications
- Demonstrate experience in customer relations
- Exceptional interpersonal skills are required as this individual will work closely with both business and technical clients at various organizational levels
- Strong critical thinking skills
- Highly motivated, competitive, driven with a self-starting attitude
- Ability to multi-task, take the initiative, prioritize, and manage time effectively
- Experience leading presentations and demonstrations with technical and non-technical clients
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
