Foster Supply Hospitality Looking for Guest Services Manager – Kenoza Hall at Kenoza Lake, NY Full Time

JOB TITLE

Guest Services Manager

REPORTS TO: General Manager

SUPERVISES: Guest Services Associates, Housekeepers

COMPENSATION: $40,000 – $45,000

HOURS PER WEEK: Varies – Full Time

DAYS REQUIRED: Weekdays, Weekends, Holidays

SUMMARY DESCRIPTION:

We are looking for two energetic and motivated Guest Services Managers to join the teams at Foster Supply Hospitality’s Kenoza Hall. This position coordinates, manages, and directs the overall operations of the Inns. The ability to develop a team is essential to the success in the role.

DUTIES & RESPONSIBILITIES:

• At Foster Supply Hospitality we are a Team. The first and largest expectation and duty is that of being a productive, positive and willing member of a dynamic team

• Managing the day to day operations of the inn, including room reservations to maximize revenue and profit, while providing an outstanding guest experience

• Learning and utilizing computer systems, including Front Desk booking software & Upserve POS system, and OTA’s such as Hotel Tonight

• Hiring, managing, scheduling and supervising inn staff (including guest services personnel & housekeepers)

• Creating and implementing checklist procedures for the team

• Maintaining the cleanliness and overall appearance of the property

• Developing positive working relationships with company owners and directors

• Collaborating with CFO, CRO & Director of Room Operations to manage costs and expenses, developing and adhering to budgets, and taking ownership of property financial performance against established goals

• Working with Director of Sales to acquire and execute event business, including acting as point person for the lodging

• Working with Marketing Manager to actively promote the property, including assisting with social and digital media outreach

• Communicating and working with Facilities Manager to assure functionality, upkeep, and deadlines of repairs are being met

• Owning the Facilities Maintenance Schedule, with support from Facilities Manager

• Communicating with guests and fielding their requests via phone and email prior to their stay, preparing for a seamless arrival, coordinating dinner reservations, activities and experiences during their stay and following up after they have departed

• Conducting daily breakfast service for guest which includes set up, light preparation, and breakdown of breakfast spread

• Managing and maintaining all guest common spaces

• Have a thorough understanding of and ability to housekeep and flip rooms to support the housekeeping team when needed

• Managing and maintaining the facilities, including light yard and landscaping work

• Developing and managing community relationships with the Chamber of Commerce, Main St Business Alliance, etc

QUALIFICATIONS:

• A hospitality / customer service mindset

• Prior experience in leadership roles in guest services management is preferred

• College degree is preferred

• Must be flexible and able to work weekends and holidays

• Strong computer skills

• Excellent communication skills, both verbal and written

• Attention to detail, problem solving, organizational, and prioritization skills

• Friendly with a positive attitude

• Strong customer service skills, including the ability to diffuse difficult situations in a professional and diplomatic manner

• Must be able to manage, motivate and inspire a team

• Must be able to multi-task

WORKING CONDITIONS:

• Mostly indoors

• May need to travel between properties year-round in all weather conditions

• Some outside work may be required

PHYSICAL REQUIREMENTS:

• This position can be physically demanding – Standing, stooping, sitting. Walking up and down stairs may be required. Must be able to lift 50lbs.

BENEFITS:

• Paid Time Off

• Health, Dental, and Vision Insurance

• Staff Discounts at all Foster Supply Hospitality properties

• Temporary housing opportunities are available

Job Type: Full-time

Pay: $40,000.00 – $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Work Location: One location