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Do you have a passion for serving others? Are you ready for a career instead of just another job? If this sounds like you, we invite you to come see how we can make a difference, together!
At Fleetway Market, our Mission is To Create Loyalty by Delighting Others! This is not limited to our customers, whom we have the privilege to serve, but also includes the other great members of the Fleetway team, their families and friends. As simplistic as this may seem, we do not take this lightly. We know how difficult this can be in practice but also how even more difficult this can be to find others who understand this concept and truly have the heart to serve others.
We consistently look for passionate individuals with the desire and ability to provide exceptional service, to be part of a dynamic team, and to self-manage. Every member of our team, no matter the title or location, is important to the success of the entire team and the Fleetway Market brand. Therefore, for our mutual success, each member must have a positive approach to their work, a desire to make a difference in the lives of others (even if this opportunity only comes through a single personal interaction), a good eye for detail, and a desire for personal growth and development.
If you are just looking for another job and this has no appeal to you, no worries at all! We wish you all the best as you continue to look elsewhere.
If you are not scared off so easily and choose to take this challenge, we are excited to open the door to opportunities you may have never imagined!
A Convenience Market – built around the experience!
At Fleetway, we are striving to change the perception of a typical convenience store to that of a Convenience Market. A destination location where our guests not only visit for the convenience of running in to grab a drink and a candy bar but for so much more! There are plenty of choices that offer the quick run in and run out experience but the experience of opening our doors to a clean, up-scale atmosphere where you are greeted and serviced by one of our many wonderful team members may just make you want to slow down a little just to soak up the experience.
Ownership and Empowerment through Alignment
We want all of our employees to truly understand how the Convenience Market experience can help create loyalty to the Fleetway Market brand. The loyalty from delighting others and going over and beyond to deliver, as brief as it may seem, an experience our guests will go out of their way to repeat.
Fleetway Market is a place where we work hard to make each experience at every location the very best. We take ownership in our actions, both personally and as a member of the team, in the service provided to our guests as well as through serving each other. Fleetway Market is committed to the success of our employees through our continuous improvement in the training and development we provide and in providing great opportunities for the growth and success of our hard working, high performance employees.
If you have been looking for a dynamic brand with a fast-paced work environment providing excellent potential for growth, now may be the time to stop looking for a job and start developing your career with Fleetway Market.
Fleetway Market General Manager’s Mission
The General Manager at each location is the heart and soul of day-to-day operations. Successful GMs embody servant leadership setting the example of how best to serve others. In every capacity and interaction, whether with our guests or our own Team Members, our GMs work hard to set the tone and bar of expectations focused on creating loyalty to our brand by delighting others.
Our GMs set the tone of our culture along with their leadership team which may include a Café Manager as well as Assistant Manager(s) focused on our Mission. It is our GM’s top priority to ensure each guest and team member has a positive and impactful Fleetway Market experience.
Key Responsibilities:
- Customer Interaction: To serve and support others as the main contact and brand representative for the company in every interaction. They are committed to ensuring each area our guest interacts with is clean, well-organized, and functioning properly. In a nutshell, their primary goals is to ensure that each team member-guest interaction meets the Fleetway Market standard.
- Cultural Development: To work towards the common goal of cultivating a culture that delights others. They take ownership in the employee Life Cycle of our brand through the recruiting and onboarding, training and development, scheduling, coaching/counseling, and leading weekly management meetings to ensure alignment of the leadership team focused on common store goals.
- Vendor Relations: To manage all vendor relations at the store level. This includes: ensuring that all manual orders needed each week are completed and submitted correctly, overseeing all vendor check-in, and ensuring that all invoices are received and recorded efficiently and accurately.
- Back Office Activities: To manage the efficient and effective processing of all daily paperwork, financial accountability and lottery auditing.
Requirements:
- First and foremost, qualified candidates will have a heart for serving others.
- They will possess an aptitude for leading by example in creating and maintaining a culture and atmosphere of strong customer service along with the ability to instruct and develop others.
- The will possess a commitment in helping each individual joining us to become a better person, employee, guest…while serving as a member of the Fleetway Market team, no matter if their tenure is brief in a seasonal position or if they have committed their career to us.
- A leader with a strong commitment to fostering a culture of delighting others while understanding and effectively holding others accountable when needs arise.
Qualifications and Experience:
- Bachelor’s degree preferred
- 3-5 years or more related, customer service and support experience and/or training
- Ideally, experience in directing and mentoring others
No need for experience in our industry. It is more important for us to hire for heart and personality and train the rest.
Type: Full-time, Salaried, Exempt
Reports to: Operations Director / Operations Leaders
Job Type: Full-time
Pay: $34,066.00 – $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Supervising Experience: 3 years (Preferred)
- Customer Service: 3 years (Preferred)
Work Location: One location
