Five Oceans Hospitality Looking for Front Desk Manager at Avalon, CA Full Time

Job Responsibilities

• Greet and welcome guests.
• Assign rooms and keys.
• Keep track of daily scheduled functions and their locations.
• Manage all daily arrivals and departures, including groups.
• Prepare guest folio and collect payment for visit.
• Follow open and closing procedures.
• Maintain safe and clean work areas. (stay aware of ongoing changes and updates to additional COVID-19 regulations)
• Reservations Lead: Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
• Conceirge Lead: Provide suggestions for places to visit, eat, and shop as well directions and maps.
• Carry out specified duties in the event of emergencies.
• Answer phones promptly in a polite and professional manner using the standard phraseology.
• Promptly communicate all requests to appropriate departments.
• Utilize property management system and all other required technology to carry out daily responsibilities.
• Ensure the team is working cohesviely with the guest experience in mind. Build teamwork and keep morale positive.
• Ensure daily check-in and check-out procedures are maintained for consistent guest-experience. Follow up with guest reviews and customer feedback.
• Participate in weekly and monthly manager meetings including: finance, marketing, and operations.
• Be responsible for ordering supplies and staying on budget. Keep a close eye on inventory and quality of linens.
• Recruit, hire, train, and build up skills of staff.
• Be available after hours for emergencies or guest needs – 2-3 days a week.
• All other duties as assigned

Education, Knowledge and Skills:

• High School diploma or G.E.D. certificate
• Customer service background
• Hotel Front Desk experience 5+ years preferred
• Excellent written and oral communication skills
• Fluent in English required, Bilingual in Spanish a plus

Essential Functions

• Language skills: Have the ability to read and interpret documents such as safety rules, awareness information, operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associate
• The hotel functions seven days a week, 24 hours a day. Applicants must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Further, business demand and weather determine the number of hours that are worked. Some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.
• Use operator’s technology for reservation systems, maintenance, and housekeeping tracking, and hotel email system
• Answer phone promptly and professionally every call – book a reservation or answer the guest concerns. Follow through on all questions and respond with a phone call or email when appropriate. Ensure all requests are met to guest/customer satisfaction.
• Use hospitality skills, which include:
• Smile and Greet every Guest
• Speak to the guest in a warm, friendly, and courteous manner
• Display genuine and enthusiastic interest in the guest, pay complete attention
• Be knowledgeable about your job
• Report to your work station at your scheduled time, being prepared to commence all assigned duties.
• Anticipate guest needs and offer assistance.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

COVID-19 considerations:
All guests and staff are required to wear masks and help in sanitizing common areas hourly.

Ability to commute/relocate:

• Avalon, CA 90704: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you able to go up and down stairs? (The property does not have an elevator and is on a hillside)
• Are you willing to be a hands-on leader and help in housekeeping?
• What is your favorite part about hospitality and specifically the manager role?
• Are you able to work at least 50 hours+ during the summer? (May-August)

Education:

• Associate (Required)

Experience:

• Hotel Experience: 5 years (Required)
• Front Desk: 5 years (Required)

Language:

• Spanish (Preferred)
• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location