FitTravel Looking for Operations and Inventory Manager at Remote Full Time

Purpose and Summary: An operations and inventory manager will serve as the link between Fit4Travel and each confirmed or pending group retreats. In this role, success will be defined as how well one can support the business by driving group retreat efficiency through systems and processes.

If a new group retreat request is submitted or once an existing group retreat is confirmed with 10 or more passengers, the operations and inventory manager will collaborate with each internal and external key stakeholder to support the booking until the group retreat departs. If a problem occurs, if support is needed or if a question is asked, this individual can problem solve, critically think of a way to resolve a situation, answer the specific question and collaborate with internal team members to quickly find a solution.

Essential Duties: Acting as a liaison between the vendors and Fit4Travel to convey information, ensure proper expectations are met and exceed, and make certain everything gets done in an accurate, timely manner.

Core Competencies: Accountability, Attention to Detail, Time Management, Multi-Tasking, Critical Thinking, Communication (Verbal and Written), Self-Driven, Organization, Decision Making and Problem Solving, Self Confidence, Listening, Dependability, Composure, Integrity, Customer Service, Teamwork, Cooperation, Listening, Customer Service.

Other Day to Day Activities Include:

Monitor and funnel all inbound new group retreat requests

• Coordinate with the product manager and each external vendor to review, confirm and update inventory requests

Ensure tasks for all group retreats are complete

• Work directly with team members to review passenger manifests and ensure each reservation is verified, complete and accurate
• Work directly with team members or through CRM to ensure pre-travel requirements have been delivered, completed, and submitted

Operational Support and Best Practices

• Drive operational efficiency through best practices and by leveraging the existing tools and/or systems currently used by Fit4Travel
• Pre-departure briefs with vendors
• Coordinate directly with the airfare department to ensure flights have been completed
• Coordinate directly with the travel concierge team to ensure all pre-trip checklists have been completed
• Cross reference bookings before departure for accuracy
• Handle changes in reservations on an as needed basis
• Outbound communication with customers pre-departure to provide important information and updates

Additional Duties:

• Identify more efficient workflows and processes that can be implemented moving forward
• Provide industry expertise and knowledge based on industry best practices
• Assist with training, onboarding, and instilling best practices with new recruits or co-workers
• Participate in coaching sessions to find opportunities for improvement
• Ongoing collaboration with each internal department to elevate the travel experience

Job Type: Full-time

Pay: From $60,000.00 per year

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Application Question(s):

• How many years have you worked in inventory management or operations for a tour operator or travel agency?

Experience:

• Travel planning: 3 years (Required)

Work Location: Remote