Firstsource Looking for Financial Aid Processor – Cincinnati, OH at Cincinnati, Ohio Full Time

Sign On Bonus – $1000.00

FULL Time, Entry Level – GREAT way to get hands on experience! Plenty of opportunities for growth within!

Location: ONSITE at a Medical Facility in Norwood, OH
Hours: Monday-Friday 8:00am-4:30pm

Medical screenings & vaccinations required for position.

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.

Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It’s times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.

At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.

Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.

Join our team and make a difference!

The goal of the Patient Account Representative I, Financial Aid Processor is to successfully resolve financial assistance applications.

Essential Duties and Responsibilities:

• Screen patients for Financial Assistance Eligibility
• Provide detailed instructions to patients in regard to securing all available applications needed
• Handle inbound calls from patients
• Advise patients of program time limitations
• Obtain all necessary information from patients upon the initial contact when possible
• Complete application determination within hospital system
• Record thorough and accurate documentation on patient accounts in the Hospital and/or CUBS system
• All documentation in the Hospital and/or CUBS system should be clear and concise
• Maintain a positive relationship with patients throughout the entire application process
• Assess the status and progress of applications
• Follow-up with assigned accounts until a determination is made.

Additional Duties and Responsibilities:

• Maintain good working relationships the client and patients
• Resolve accounts in a timely manner
• Meet daily productivity goals and objectives as assigned by management
• Maintain confidentiality of account information at all times
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
• Maintain awareness of and actively participate in the Corporate Compliance Program
• Maintain a neat and orderly workstation
• Assist with other projects as assigned by management

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Educational/Vocational/Previous Experience Recommendations:

• High school diploma or equivalent is required
• Prefer previous customer service/call center experience
• Prefer 1 – 3 years’ experience financial assistance, financial counseling or other pertinent medical/hospital experience
• Proficient PC knowledge and the ability to type 30-40 wpm
• Understanding of grammar and ability to write professionally.
• Ability to effectively work and communicate with coworkers, patients, and outside agencies
• Ability to present oneself in a courteous and professional manner at all times
• Ability to stay on task with little or no management supervision
• Demonstrate initiative and creativity in fulfilling job responsibilities
• Excellent organization skills
• Ability to prioritize multiple tasks in a busy work environment
• Reliability of task completion and follow-up

Working Conditions:

• Call Center environment.

• Must be able to sit for extended periods of time.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.

We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.

Firstsource Solutions USA, LLC.

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