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Position OverviewA typical day primarily entails working with end-users and servicing their technology needs.
IT Support Engineer is responsible for assisting with projects, researching solutions, training users, improving documentation, and responding to requests via ticketing system or phone support.
This will be an onsite support position and will require the ability to travel between different buildings and locations.
Key
Responsibilities:
Supporting end-users via ticketing systems and phone queue Assisting with adoption of forward-thinking technology in a rapid-growth environment Providing white-glove support to department heads and Executive team Troubleshooting day to day technical issues Creating new users, configuring laptops, and setting up their desks/workstations Training and assisting on use of tools and technology to meet business needs Documenting and maintaining assets, configurations, passwords, processes, etc.
Assisting with office moves, upgrades, and AV deployments
Qualifications:
Soft skills (personality, relationship-building, communication) Experienced and comfortable providing white glove service 3
years of IT support experience Mac & Windows OS experience Experience with SaaS (e.
g.
, Microsoft365/ SharePoint/ Egnyte/ Zoom) Ability to learn and adapt new technologies quickly Audio & Video Conferencing experience (Teams/Zoom) Troubleshooting skills Ability to improve documentation and processes General understanding of network fundamentals Nice to have:
Experience with ticketing system (e.
g.
, Zendesk/ConnectWise) Experience supporting Biotechs/Life Sciences Experience with cloud ID services e.
g.
, Okta/Microsoft SSO and MFA providers such as Okta Verify/Microsoft Authenticator Mobile Device Management experience (e.
g.
, Intune) Working Knowledge of Active Directory / Azure AD Working functional knowledge of Public Cloud (e.
g.
, AWS, Microsoft Azure) PowerShell, Scripting & Automation VoIP Support & Management Recommended Skills Active Directory Group Amazon Web Services Authentications Automation Azure Active Directory Business Requirements googletag.
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Estimated Salary: $20 to $28 per hour based on qualifications.
IT Support Engineer is responsible for assisting with projects, researching solutions, training users, improving documentation, and responding to requests via ticketing system or phone support.
This will be an onsite support position and will require the ability to travel between different buildings and locations.
Key
Responsibilities:
Supporting end-users via ticketing systems and phone queue Assisting with adoption of forward-thinking technology in a rapid-growth environment Providing white-glove support to department heads and Executive team Troubleshooting day to day technical issues Creating new users, configuring laptops, and setting up their desks/workstations Training and assisting on use of tools and technology to meet business needs Documenting and maintaining assets, configurations, passwords, processes, etc.
Assisting with office moves, upgrades, and AV deployments
Qualifications:
Soft skills (personality, relationship-building, communication) Experienced and comfortable providing white glove service 3
years of IT support experience Mac & Windows OS experience Experience with SaaS (e.
g.
, Microsoft365/ SharePoint/ Egnyte/ Zoom) Ability to learn and adapt new technologies quickly Audio & Video Conferencing experience (Teams/Zoom) Troubleshooting skills Ability to improve documentation and processes General understanding of network fundamentals Nice to have:
Experience with ticketing system (e.
g.
, Zendesk/ConnectWise) Experience supporting Biotechs/Life Sciences Experience with cloud ID services e.
g.
, Okta/Microsoft SSO and MFA providers such as Okta Verify/Microsoft Authenticator Mobile Device Management experience (e.
g.
, Intune) Working Knowledge of Active Directory / Azure AD Working functional knowledge of Public Cloud (e.
g.
, AWS, Microsoft Azure) PowerShell, Scripting & Automation VoIP Support & Management Recommended Skills Active Directory Group Amazon Web Services Authentications Automation Azure Active Directory Business Requirements googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply on company site $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=https%3A%2F%2Fclick.
appcast.
io%2Ftrack%2Fefq5v3x%3Fcs%3Dlxb%26exch%3D4s%26jg%3D4hr6%26bid%3DagHdewXl0QoVtpg62FiGag%3D%3D%26ob%3DQvcz8VTOqftVQTeya-31Rw%3D%3D%26rdr%3Dhttps%3A%2F%2Fwww.
careerbuilder.
com%2Fjobs%3Fkeywords%3Dinformation-technology-%28it%29-support-engineer%2526location%3Dcambridge%2C-ma’, ‘ExternalApply-j3p3g46lkqk37980hw5’); ); googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
LI06-10440_3121258363 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
