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Overview:
Can you exercise a superior level of discretion and offer professional support to leadership? Are you able to manage multiple projects while keeping attention to detail? First Entertainment Credit Union is seeking a Retail Operations Assistant Manager who is well-experienced in providing personal banking to high-net-worth members and has the ability to juggle competing projects and deadlines.
Can you exercise a superior level of discretion and offer professional support to leadership? Are you able to manage multiple projects while keeping attention to detail? First Entertainment Credit Union is seeking a Retail Operations Assistant Manager who is well-experienced in providing personal banking to high-net-worth members and has the ability to juggle competing projects and deadlines.
Our employees’ hard work and dedication to our members is why we were named one of the Top 10 Credit Unions in California in 2021 by Forbes. Learn more about our recognition and start a career where Your Story Matters™. At First Entertainment Credit Union we believe that every story matters – that includes our members, employees, community, and those interested in joining our growing team. The Credit Union has served its members since 1967 and has grown to manage more than $2.1 Billion in assets. First Entertainment is the financial ally for the creators of entertainment and those who support them.
We are a member-owned, not-for-profit financial institution that provides our members with financial products and services designed to meet their needs at every stage of life.
Role Summary:
Our next Assistant Retail Operations Manager will identify areas of improvement with regards to workflow processes and policies/procedures. You will assist frontline Retail team members with servicing, audits, and reviews of new memberships. You will assist with operational training needs and provide guidance to the retail management team. Additionally, you will monitor, coach, and help to develop branch support staff, and works closely with management to ensure quality standards. Moreover, you will specialize in branch audits and oversee enhancements and augmentations to improve the member experience for internal and external members. You will make frequent branch visits to ensure proper frontline workflows and to ensure an elite member experience is maintained.
At First Entertainment, your role and every role are essential to our Vision [To be the best financial partner for people in entertainment], Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], and Core Values [ People + Members First + Ownership Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.
Qualifications:
Candidates must have a High School Diploma, G.E.D. or equivalent. The ideal candidate will also have some college coursework and possess strong written and verbal communication skills. With at least two years of experience operating in a Retail Operations type capacity at a full-service financial institution.
Inclusive Perks and Benefits:
Competitive Salaries + Medical + Dental + Vision + Life and AD&D Insurance + LTD + Flexible Spending Account (FSA) + Employee Assistance Program (EAP) + Calm Premium Subscription (the #1 App for meditation & sleep) + Gym/Fitness Reimbursement + Wellness Program + 401K Match + Profit Sharing Contribution + Generous Paid Time Off (PTO) + Paid Sick Leave + Paid Holidays + Paid Volunteer Hours (community service) + Education Reimbursement + Student Loan Repayment Assistance + Career Path Professional Development Opportunities + Lucrative Bonus Potential (Better Together Award) + Technology Stipend + Hybrid Flexible Schedule (3 days remote & 2 days in office) + Work from Home Office Supplies Stipend + Teammate Referral Bonus (potential range from $2,500 to $5,000) + Teammate Loan Discounts (Mortgage, Auto, and Consumer Credit Card) + First-Time Home Buyer Program + Weekly Convenient Voluntary Car Wash On-Site + Company Branded Spirit Wear Stipend + Co-Ed Softball Team + Exclusive FUN Engagement Events all year long and Much More.
EEO Statement
First Entertainment is an Equal Opportunity Employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. If you need reasonable accommodation to complete this application, please contact First Entertainment’s People Operations Department at [email protected].
Additionally, we support Pay Transparency – Pay Transparency Statement.
External hires must pass a background check. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the Los Angeles Fair Chance Ordinances.
Candidates must possess current authorization to work in the United States as it is not First Entertainment’s practice to sponsor individuals for work visas.
The minimum and maximum annualized base salary range for this position is $62,400.00 to $91,364.89
in California. The target annualized starting base salary is between $62,400.00 and $76,137.41
This compensation and benefits information is based on First Entertainment’s good faith estimate as of the date of publication and may be modified in the future.
The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.
