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Job Details Description SUMMARY: Processes a variety of customer transactions via video interaction. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.
Essential Duties And Responsibilities
- Receive and process a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers and account balance inquiries; detecting fraud when possible
- Facilitate the ITM process for customers by providing step-by-step guidance through the ITM process. Connect to customers in a way that makes the video interactive solution a personable experience
- Monitor ITM machines to ensure they are working properly. Assist systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed
- Perform end-of-day balancing of transactions
- Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products
- Participate in the bank’s referral program, and utilizes any applicable technology and/or programs to effectively show results
- Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis
- Operate and balance a terminal and cash drawer daily
- Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal
- Accept checks for cashing in accordance to FNB check handling procedures
- Participate and successfully complete all required training courses
- Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
- Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures
- Motivation to make outbound sales calls to current and prospective clients
- Flexibility with work schedules to accommodate staffing requirements in order to service needs
- Maintain a position of trust and responsibility by keeping all customer business and personal information confidential
- Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank
- Must be able to work in a team environment, in a positive manner, with coworkers and the public
- Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
- Regular, predictable attendance is an essential requirement of this position
- Complete all other duties as assigned
Education And/Or Experience
- High School diploma or General Education degree (GED)
- Proven cash handling experience
- Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment
- Customer service and/or sales experience at any level
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
