We’ve recently added our 1,500th customer and are looking to expand our Customer Success team so that we can continue to grow, while ensuring that our current clients have access to the best FMX experience possible.
The Account Manager Specialist role is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! This role is a new position to FMX and you will have the ability to influence the direction of the role and it’s future responsibilities. The main objective of this role is to provide support to the Account Management team (Enterprise, Mid-Tier & Tech Touch, and SMB) to allow them to focus on their primary responsibilities of retention, upsell, and advocacy. This position will manage MQLs to generate upsell revenue as well as strengthen AMs’ retention activities. You’ll be working in a fast-paced, high-energy, and collaborative environment, where you’ll be expected to show up every day and impact the strategy and culture of the company in a positive way.
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Company:
FMX was founded in Columbus, Ohio, and is headquartered “in the cloud”. We develop a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.
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