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Job Description
Overview:
About EXPR
EXPR is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose – We Create Confidence. We Inspire Self-Expression. – powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.
The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the online store and the Express mobile app; over 60 Bonobos Guideshop locations and the online store; and 13 UpWest retail stores and the online store. EXPR is traded on the NYSE under the symbol EXPR. For more information about our Company, please visit and for more information about our brands, please visit , or .
Responsibilities:
Location: _
The Sales Associate Keyholder Provides a great in-store shopping experience for customers and executes opening and closing procedures.
To support EXECUTION, the Sales Associate Keyholder:
Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
Performs overrides at checkout as needed
Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
Follows company policies and procedures to ensure the safety of all our associates and customers
Assists with product launch changes according to the company SOP
To support CUSTOMER EXPERIENCE, the Sales Associate Keyholder:
Delivers on all aspects of the customer experience model
Processes transactions quickly and accurately, reducing the customer’s wait time
Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate
Closing:
An equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. EXPR only hires individuals authorized for employment in the United States. EXPR is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1- and say ‘Associate Relations’ or send an e-mail to and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that EXPR does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, EXPR will not consider or approve payment to any third-parties for hires made.
