Log In
Sign Up
Are you detail-oriented with a knack for financial problem-solving? We have an exciting opportunity for a Loan Collection Agent at Exploria Resorts. If you’re ready to advance your career, this position might be for you. Join our friendly and growth-oriented team and apply now!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Are you:
- Self-Motivated?
- A Team Player?
- Pay Attention to Detail?
- Punctual?
- Love being paid for an excellent performance with bonuses ranging from $1,000-$3,000/Month!?
- Want a Great work-life balance?
If so – this is an exciting opportunity to join the Financial Services team!
$1,000 Sign On Bonus!
$16-17/Hour + Monthly Bonuses
Shift Times: 8 AM – 5 PM and 10 AM – 7 PM, Closed Sundays.
*Availability to work both shift times is required!*
Location: Corporate Call Center 25 Town Center Blvd., Clermont, FL 34714
Job Summary:
Collector II will play a key role in managing a portfolio of accounts receivable and implementing collection strategies to minimize delinquency and maximize cash flow. This position requires a proactive approach to customer contact, including making outbound calls, sending written correspondence, and utilizing automated collection tools. Along with helping teammates with 2nd voice calls with customers who are difficult to turn. Collector II must possess excellent problem-solving skills and the ability to analyze customer payment patterns to identify potential risks. Attention to detail and accuracy in maintaining collection records are critical for success in this role.
Responsibilities and Duties:
- Contact customers via phone, email, and mail to follow up on outstanding invoices and negotiate payment arrangements.
- Maintain accurate records of all collection activities, including communication logs and payment arrangements.
- Utilize collection software and reporting tools to track account status and document collection activities.
- Analyze customer payment trends and identify potential issues or risks that may impact collections performance.
- Collaborate with sales and customer service teams to address customer inquiries and resolve payment disputes.
- Recommend adjustments to collection strategies based on account performance and market conditions.
- Meet collection targets and performance metrics as determined by management.
- Stay updated on company policies and industry regulations related to collections practices.
Qualifications and Skills:
- Minimum of 1-3 years of experience in collections
- Bilingual Spanish is highly preferred.
- Strong analytical and problem-solving skills
- Excellent communication and negotiation skills
- Proficiency in using collection software and Microsoft Office Suite
- Ability to work independently and prioritize tasks effectively
- Must be able to convey information and ideas clearly, both orally and in writing.
- Must have exemplary customer service abilities to ensure 100% customer satisfaction
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess and be able to demonstrate the ability to influence
- Must present a professional and friendly demeanor
- Flexible Schedule
Physical Demands:
- Ability to sit for long periods.
**$1,000 Sign-On Bonus, minus applicable taxes is paid out after 90 days.**
