Evolent Health Looking for Learning and Development Specialist at Raleigh, North Carolina Full Time

Vital Decisions, a division of New Century Health and the newest addition to the Evolent Health portfolio.

We help people facing serious health conditions advocate for the experience they want, feel in control of their medical choices, avoid chaos in a crisis, and improve the quality and value of the care they receive. As part of Evolent Health, we are on a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If youre looking for a place where your work can be personally and professionally rewarding, dont just join a company with a mission. Join a mission with a company behind it.

Why Were Worth the Application:

• We continue to grow year over year.
• Recognized as a leader in driving important diversity, equity, and inclusion (DE&I) efforts () .
• Achieved a 100% score two years in a row on the Human Rights Campaign’s Corporate Equality Index making us a best place to work for LGBTQ+ equality.
• Named to Parity.orgs 2020 list of the best companies for women to advance () .
• Continued to prioritize the employee experience and achieved an 87% overall engagement score on our last employee survey.
• Published an annual DE&I report () to share our progress on how were building an equitable workplace.

What Youll Be Doing:

Job Description

Position Title: Learning & Development Specialist Department: L & D

Reports To: Manager, Learning & Development FLSA Status: Exempt

Purpose

The Learning & Development (L&D) Specialist is an essential member of the Learning & Development team, capable of a diverse and varied workload to support all learning functions within the organization, and specifically is responsible for the ongoing development of the clinical operations staff. Partnering with the Vice President of L&D and reporting to the L&D Manager, the L&D Specialist duties will include: supporting the onboarding of new employees into the organization, instructional design and development of learning curriculum for virtual classroom and eLearning platforms, coaching of Specialists, supervising and providing administrative support to Specialists during onboarding, facilitation of virtual classroom based trainings, integration of quality data to inform best practices in learning, assisting with the expansion of the eLearnings, supporting the ACP Certification and professional development program, among other projects that may arise to meet the needs of the organization and the overall mission. The L&D Specialist requires a broad set of experience, capabilities, and knowledge unique to Vital Decisions core products, clinical workforce development, as well as broader learning and development functions.

Essential Duties and Responsibilities

New Hire Learning:

• Support the delivery of a comprehensive training curriculum for Vital Decisions core telephonic products which include: foundational knowledge of end-of-life care and advanced care planning strategies and best practices, the advanced illness and end-of-life experience, motivational interviewing concepts, strategies and skills, telephonic and video delivery format, CRM documentation processes.
• Support training needs of new product training and development.
• Collaborate in the facilitation of new hire curriculum delivery combining classroom learning with direct coaching and group learning opportunities.
• Oversee a team of clinical operations staff for 3-4 months during their initial onboarding experience. Lead, coach, and take responsibility to ensure newly hired employees gain knowledge and demonstrate initial competency in key aspects of the role including ACP knowledge acquisition, behavioral model of intervention of Motivational Interviewing, and workflow and process guidelines necessary for success.
• Monitor quality and quantity of knowledge and skill acquisition and adapt coaching to ensure learning styles are supported at all times and learning goals are met or exceeded.
• Provide administrative oversight and support to new hire clinical staff, including monitoring and addressing attendance, productivity, and work performance issues if they arise, and monitoring morale, stress, and job satisfaction to support success and longevity in the role.
• Partner with Clinical Operations Supervisors in introducing and integrating new hire clinical staff into the organization by supporting and cultivating a culture of high performance, accountability, and continuous learning.
• Develop and deliver learning content in collaboration with VP and Manager that supports new hire curriculum enhancement (eLearning, micro-lessons, job aids, experiential learning opportunities, curriculum enhancers, coaching aids, visual tools etc.).
• Monitor factors that contribute to clinical staff productivity success in program delivery (i.e. call volume, call results, call process, documentation, outreach efforts to standards.
• Utilize data in CRM and in data reports to interpret performance results adjust coaching accordingly.

Ongoing Workforce Development

• Collaborate with VP, Clinical Operations to create and deliver curriculum and continuous learning experiences for the clinical operations staff to ensure the organization meets or exceeds program goals.
• Deliver a high quality coaching program that results in growth and development of workforce.
• Collaborate with Clinical Operations Supervisors to design learning interventions and coaching plans to ensure clinical staff meet annual and short-term learning goals and objectives aligned with program improvement metrics.
• Conduct call reviews to assess improvement during coaching or training.
• Collaborate with quality department to ensure quality standards are supported in all L&D activities and continuous improvement initiatives are integrated into learning curriculum.
• Assist with the ACP certification process including development of qualitative coaching feedback using quantitative coding measures. Facilitate information sessions and guide clinical staff and their Supervisors to prepare for a successful certification process.

Other Projects

• Participate in recruiting efforts, including interviews, role plays, and scoring assessment tools used in the process.
• Support of DEI Strategy as pertains to L&D activities.
• Collaborate with others in the onboarding of new employees from supporting departments.
• Support development of curriculum including eLearning, self-guided modules, virtual classroom based, and coaching interventions in ongoing manner.
• Evaluate effectiveness of learning and development offerings and partner with VP and Manager to engage in continuous improvement and redevelopment of materials and training modalities.
• Support of the Learning Management System, including uploading eLearnings, monitoring completion, troubleshooting, etc.
• Engage in other projects as requested by VP.

Education and Experience

• Masters Degree in Psychology, Social Work, Counseling, Marriage and Family Therapy or direct training and development, or training/coaching experience that is commensurate.
• Demonstrated proficiency in Motivational Interviewing required. Member of MINT preferred.
• Demonstrated ability to supervise a team of employees. Management/Supervisory experience preferred.
• Demonstrated experience in effectively leading individual and group learning exercises, mentoring, coaching, and motivating individuals learning and growth, supporting high quality service delivery, and fostering a collaborative and performance oriented work environment.
• Experience leading projects and timelines to completion.
• Crisp and effective communication skills including public speaking experience, writing, curriculum development, and delivery of motivating feedback.
• Exposure to serious illness and healthcare decisions making, needs of caregivers preferred
• Knowledge of how to read and interpret MITI coding instruments, preferred

Knowledge, Skills & Abilities

• Knowledge of learning and management activities for consistent and effective onboarding of new hire staff. Flexibility to be able to support different types of learners.
• Strong organizational abilities, including goal-setting and planning, work stream prioritizing, proactive identification of near-term challenges, creative problem-solving, attention to detail.
• Solid time management capabilities in order to execute learning programs and deliver on L&D projects in a fast paced, high performing environment consistently meeting or exceeding timelines.
• Positive people skills, including listening and communication, providing direction, collaborative group problem-solving, growth orientation toward self and others.

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