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We are seeking a Client Success Manager to join our rapidly growing company. The ideal candidate will be resourceful, dedicated and passionate about relationship management, problem solving, and strategic thinking. THIS IS A REMOTE POSITION.
Key Responsibilities:
Responsible for proactively meeting with clients
Be primary point of contact for site hosts post-implementation
Establish a renewal forecast and coordinate SaaS renewals
Identify and act upon “at-risk” accounts to ensure retention
Deliver all consulting obligations associated with the Optimize (premium) offering (e.g., pricing consultation, quarterly client reviews, etc.)
Review utilization and upsell current accounts (incremental stations and premium SaaS offerings)
Help with training, retraining of client staff to promote system enablement
Additional Responsibilities:
Identify and engage key decision makers at corporate level
Annual review (cross functional: Exec sponsor, Product, PMO, etc.) and QBRs to define growth areas
Resource utilization
Funding opportunities
Engaging the broader organization
Advocate for key customer internally, be Single Point Of Contact within EV Connect
Actively map locations in organization and have a champion within each
Requirements:
Experience in providing solutions based on customer needs
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational skills
Ability in problem-solving and negotiation
About EV Connect:
EV Connect is on a mission to build a better planet by enabling electricity as a transportation fuel. Through its innovative and open charging platform, EV Connect simplifies the set-up, management, and optimization of charging stations with premium customer service, from installation to driver support. EV Connect guides companies of all sizes in managing networks of chargers and delivers a seamless EV charging experience that empowers drivers.
Established in 2010, EV Connect customers include Avista Utilities, Love’s Travel Stops, Verizon, Marriott, Hilton, Western Digital, Electrify America, ADP, New York Power Authority, and numerous municipalities. For more information, please visit www.evconnect.com and follow us on Twitter and LinkedIn.
Our Benefits and Perks:
Paid time off (vacation and flex time), covered parking, free EV charging, office one block from Metro stop, health insurance, life insurance, dental insurance, 401k, telecommuting options, workplace perks such as free healthy snacks, drinks and coffee.