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Quick Apply Full-time Contract Full Job Description This customer facing, non-exempt Client PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to Clients PC Products customers.
Products include Laptop, Desktop, RPOS, and Workstation products.
Printer knowledge is a huge plus.
A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors.
Candidates must be self-contained, resourceful and determined for success.
This is a team based group of self-starting, technical/mechanical delivery professional.
This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both Client and customer management/teams.
These teams are responsible for completely satisfied customers and helping to grow Clients business in a profitable manner and within budget.
It is imperative that the Field Service Rep.
understands the financial aspects and business impact of what they deliver, how and why.
Typical types of reactive, on customer site, service events include, but are not limited to:
Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
Demonstrated core competencies of success in this position are:
Strong mechanical aptitude, working with tools and various alignment apparatus.
Alignment with customers business needs while maintaining Clients contractual commitments.
Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers.
May also involve third party software, networks and switches.
ProjectM Contract length:
24 months Job Types:
Full-time, Contract Salary:
$21.
00 – $25.
00 per hour Schedule:
8 hour shift Ability to commute/relocate:
Iowa City, IA:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred)
Experience:
Technical support:
4 years (Preferred) Quick Apply.
Estimated Salary:$20 to $28 per hour based on qualifications.
Products include Laptop, Desktop, RPOS, and Workstation products.
Printer knowledge is a huge plus.
A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors.
Candidates must be self-contained, resourceful and determined for success.
This is a team based group of self-starting, technical/mechanical delivery professional.
This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both Client and customer management/teams.
These teams are responsible for completely satisfied customers and helping to grow Clients business in a profitable manner and within budget.
It is imperative that the Field Service Rep.
understands the financial aspects and business impact of what they deliver, how and why.
Typical types of reactive, on customer site, service events include, but are not limited to:
Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
Demonstrated core competencies of success in this position are:
Strong mechanical aptitude, working with tools and various alignment apparatus.
Alignment with customers business needs while maintaining Clients contractual commitments.
Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers.
May also involve third party software, networks and switches.
ProjectM Contract length:
24 months Job Types:
Full-time, Contract Salary:
$21.
00 – $25.
00 per hour Schedule:
8 hour shift Ability to commute/relocate:
Iowa City, IA:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred)
Experience:
Technical support:
4 years (Preferred) Quick Apply.
Estimated Salary:$20 to $28 per hour based on qualifications.
