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Job Description
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Customer Success Manager, Financial Services
Why YOU want this position
Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.
We are currently seeking a highly driven Customer Success Manager, Financial Services to join our team A Customer Success Manager at Enverus is a strategic and engaged partner for our customers at every stage of their lifecycle. They are primarily focused on building loyalty to ensure long-term client retention.
Do you like meeting customers, establishing and maintaining relationships, learn something new every single day, and be a part of a world class sales team? Then this role is for you!
The CSM is the cornerstone of the team. They are strategic, focused and forward thinking. The ability to be persuasive in written and verbal communication is a vital part of the role. The ability to draft problem statements and offer insight into how those problems can be addressed is considered central to the role. Proactive organization and follow up with individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when individuals have not delivered expected service levels. Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance. Relationship building across all tiers of the company and the customer’s team is the key to success in this role.
Primary Responsibilities
- Build strong, trusted, and influential relationships with strategic customers, sales and the Organization
- Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services
- As the individual responsible for the retention of an account, the ability to supervise and develop a customer renewal strategy with other members of the team will be critical
- Provide feedback to customers to streamline service and product delivery.
- Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and services, while always listening for upgrade opportunities
- Develop strong and trusted relationships within leadership to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future
- Responsible for day-to-day management and execution of Enverus client initiatives.
- Proven results on delivering/exceeding goals on time, with an attention to detail.
- Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization
- Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture
