EmailOpen Looking for Project Manager, Client Services at Remote Full Time

We are a growing company located in Malibu serving clients worldwide. Our SAAS web-based solution helps organizations create and send email newsletters. To learn more about us, please visit www.emailopen.com.

We are looking for someone willing to offer excellent customer service to our clients. In this position, you will also participate in the development cycle and support our development team by logging clients’ enhancement requests, reproducing new issues, and maintaining EmailOpen’s User Guide.

This position requires a talented individual who is looking for a multi-faceted role with the ability to participate at multiple levels of the product lifecycle. If you enjoy helping people in a web development environment and you have HTML, Excel and written communication skills, this position is for you!

RESPONSIBILITIES & OBJECTIVES

• Gain a deep understanding of the EmailOpen application.
• Provide day-to-day application support to our clients.
• Conduct training sessions with new clients.
• Setup new accounts and manage user profiles.
• Assist in troubleshooting application issues.
• Help update our User Guide.
• Participate in gathering business requirements for feature requests.

SKILLS & EXPERIENCE

• 4-6 years professional experience in a Web or Client Services role.
• Strong verbal and written communication skills.
• Strong customer service skills.
• Good knowledge of HTML/CSS.
• Good knowledge of Microsoft Office programs (Excel).
• Ability to prioritize multiple projects and self-motivate.
• Team player with a strong attention to detail.

ADDITIONAL INFORMATION

• Compensation depending on experience.
• Remote position.
• 2 weeks’ vacation.
• Health insurance.
• Yearly bonuses.

Job Type: Full-time

Pay: $60,000.00 – $80,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• HTML: 2 years (Required)

Work Location: Remote