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Job Description
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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Position Title: Associate – Social Media Channels (P1-3)
Summary of Position
The position will provide day-to-day implementation for Lilly’s corporate social channels, with the goal of enhancing our presence in the global digital environment and advancing our business priorities around the world.
To maintain a competitive advantage for Lilly’s digital presence and campaigns, the role will collaborate cross-functionally with various contributors regarding the digital environment and coordinate day-to-day execution of social media content on corporate channels. In addition, the position will provide regular metrics and analysis with the goal of continuously improving content and engagement.
This individual will be an administrator of Lilly’s global social media channels, and also serve as a key backup to the website team.
The position is located in Indianapolis with possibility for remote work, reporting to the Channels Director.
Key Objectives/Deliverables
- Collaborate closely with the Creative, Content and Channel teams, as well as the Global Enterprise and Reputation teams, business communicators, subject matter experts and project managers to deliver work that aligns to Lilly’s objectives and drives results.
- Consult with key business partners on digital content strategies to ensure they ladder up to overall company objectives, brand guidelines and meet channel scope requirements.
- Work with those who provide content to ensure submitted content is optimized for web and social channels.
- In partnership with the Channels Director, coordinate day-to-day execution of social media content on corporate channels, ensuring that the channels meet Lilly documentation requirements and platform standards and strategy.
- Serve as a primary administrator for corporate social media channels, and assist with training others.
- Coordinate and direct community management and social listening duties with agency partners.
- Work with social media agency to create regularly scheduled organic social media updates on monitoring and metrics, and provide insights to leadership and communications colleagues.
- Create and share a quarterly Point of View on social media content performance, based in metrics.
- Serve as a back-up author and publisher in Lilly.com’s content management system.
Basic Qualifications
- Bachelor’s Degree in journalism, communications, marketing communications, public relations or related field.
- Minimum of 3 years of agency and/or in-house experience working with corporate websites, social media platform and a social management tool.
- Community Management experience.
- Experience with content management systems and UX design principles.
Additional Skills/Preference
- Demonstrated success running digital campaigns for a business or organization.
- Ability to think strategically and broadly and translate strategy into action.
- Experience working in a highly regulated industry.
- Excellent learning agility, emotional intelligence and maturity.
- Ability to be a flexible team player with the highest ethical and business standards.
- Ability to interface professionally and persuasively with corporate leaders and managers and ability to negotiate solutions.
- Experience collaborating with cross-functional teams.
- Experience working in a Project Management System.
- Superb verbal and written communication skills.
- Experience working globally and with external agencies.
- Demonstrated ability to apply practical or technical knowledge where no direction is given.
- Strong organization and project management skills.
- Ability to work on multiple projects simultaneously, meet deadlines and deal with rapidly changing priorities and timelines.
- Knowledge and understanding of key marketplace factors for pharmaceuticals, as well as critical business issues and drivers.
- Meticulous attention to detail.
- Ability to think quickly, analytically to accommodate a dynamic communications environment.
- Understanding of and experience with CMS and UX design principles.
- Ability to work well under pressure, respond well to feedback and keep a positive attitude.
Additional Information
- Some international and domestic travel expected as conditions and business need arise.
- Located in Indianapolis or telecommute from other US location.
Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.
Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.
As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).
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