Our Customer Liaison is literally the voice of our much-loved Natural Dog Company. In this entry-level marketing customer-facing position, you will know the ins and outs of all products and assist our customers with a wide variety of needs and requests.

The ideal candidate must be articulate, outgoing, fast-paced, and extremely organized. You will respond to customer comments on social media, chat, and emails. You’ll work collaboratively with your peers on the Marketing team. You will also manage Amazon platform requests, and work across multiple online product management systems simultaneously.

We will rely on you to know our customers inside and out so we may better serve them with the products they love and introduce them to others they may not know yet!

Responsibilities:

• Serve as a human encyclopedia of our products – you are the go-to person for questions and answers.
• Respond to and resolve customer requests via email, chat, and social media.
• Proactively seek and engage customers when ordering patterns change.
• Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the customers.
• Create and execute marketing campaigns and programs that will drive customer engagement and advocacy.
• Identify cross-sell and upsell opportunities and increase retention. This directly benefits sales and marketing by increasing brand trial and loyalty and customer advocacy (including referrals, testimonials, references, etc.).
• Utilize creative marketing and communication skills to engage and motivate customers.
• Manage in-house inventory of quality-flagged products.
• Identify potential issues or patterns in customer interactions.
• Act as the main point of contact for donation solicitations and other requests.

Ideal Candidates Will Have:

• A love for marketing and communications! Excellent written and verbal skills. You articulate your message creatively, clearly, and concisely.

• A love for people! You are the advocate for the customer 100% of the time, are genuinely interested in what they have to say 100% of the time, and can get along with absolutely anyone!
• 
  A love for dogs! Maybe this one should be first on this list? You can tell your breeds apart and understand how customers feel about their pups. Bonus points if you’ve spent time working for a veterinarian.
• A knack for online systems and the ability to jump between platforms without losing focus.
  • Experience with the Gorgias platform and any other eCommerce platforms would be a plus.
• Exceptional organizational skills. We’re talking color-coded-sock drawer organization.
• The ability to work independently and collaboratively. You will be empowered to make decisions regarding customer accounts without having to cut through all the usual red tape while collaborating with other departments to create an incredible customer experience and reach business goals.
• 3-5 years experience in a customer service role or related experience.

Compensation and benefits

• Competitive salary
• Medical, Dental, and Vision Insurance- Fully paid employee premiums, family plans also available
• 401K with 4% company matching
• Paid time off – 15 days plus 12 paid holidays
• Paid parental leave
• Fitness stipend

Read the Following Carefully to Apply

• Complete the job application here on our careers portal (see the grey Apply to Position box).
• After submitting the job application, you must then separately complete our short Applicant survey located at this link https://go.apply.ci/s/64tghVjU… (https://go.apply.ci/s/64tghVjUal) (This link will also be emailed to you upon application submission).

Thank you in advance for considering this opportunity. Please follow the instructions above exactly – we expect to receive a lot of qualified candidates for this role and hope you are one of them!

“Elements Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.”