dyrect# LLC Looking for Warehouse Operations Manager (marijuana delivery) at Los Angeles, CA Full Time

Warehouse Operations Manager (marijuana delivery)

Responsibilities include but are not limited to:

• Responsible for the department’s personnel, service, cost, and quality performance, and promote the best operational performance
• Supervise the central call center and delivery location
• Manage more than 30 employees and fleet supervisors in surrounding stores.
• Plan delivery and scheduling arrangements
• Develop work schedules for all dispatchers, fleets and drivers
• Provide leadership and guidance to the scheduling and delivery leadership team
• Hire and train employees; plan, assign and direct work; evaluate performance; reward and discipline employees; handle complaints and resolve problems
• Provide consultation, record and disciplinary actions with the human resources director when necessary
• Open communication with store managers to ensure consistency and consistent information transfer between delivery and store
• Oversee daily business and profit and loss to ensure the profitability of each entity
• Train employees to become leaders to effectively supervise the daily work of the crew assigned to them
• Liaison and network with other business departments (such as marketing, human resources and various managers)
• Provide leadership for delivery and dispatch teams, ensure that individuals are actively involved, and are committed to operating as a high-performance and fully responsible team
• Lead operations and administrative management teams to run an effective, dynamic, process-driven and results-oriented warehouse network.
• Ensure that the delivery and dispatch department provides the highest level of customer service to internal and external customers and customers throughout the distribution process
• Comply with all roles and responsibilities assigned and implemented by the Delivery and Distribution Director
• Comply with and implement the organization’s policies, procedures and applicable federal/state laws (BCC delivery regulations)
• Participate in all company manager meetings and communicate appropriate information to the team as needed
• Ensure that all driver logs are maintained and appropriately archived in a timely manner as required by senior management
• Review driver mileage
• Review and approve the attendance card for the bi-weekly payroll finals (payroll system such as gusto)
• Conduct monthly self-audits and deal with action items
• Ensure that employees in all departments comply with all company standards and safety policies
• Assist other departments as needed or requested
• Ensure friendly, efficient and professional customer service
• Monitor operations/office supplies daily and report requirements to necessary team members
• Ability to commute to multiple delivery locations without any restrictions
• Must have excellent customer service skills
• Ability to solve problems through excellent communication
• Must be highly organized

Qualifications, skills and attitudes:

• Must be at least 21 years old
• Two years of experience in high-volume retail stores
• Knowledge of cannabis operations
• Previous experience working in a fleet environment
• Current POS and e-commerce experience
• Cash handling experience
• Experience in navigating programs/applications
• Microsoft Office experience is a plus
• Must have intermediate computer skills; be able to enter and access information in company delivery and timing systems
• Must have a hands-on and proactive management style. Must be willing to perform line-level or supervisor duties during busy periods when absenteeism is required or supported
• Must be motivated with a proactive, team-oriented attitude. This role requires strong leadership skills, able to handle multiple tasks and responsibilities
• Ability to perform all job functions with attention to detail, speed and accuracy
• Ability to prioritize and organize
• Ability to stay calm and solve problems while using good judgment
• Lead by example and ensure that the team executes the game plan developed for them
• Understand guest service needs
• Business acumen and ability to manage profit and loss.
• Work closely with colleagues as a team

Job Types: Full-time, Contract

Pay: $96,000.00 – $120,000.00 per year

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Professional development assistance
• Referral program
• Tuition reimbursement

Schedule:

• 8 hour shift
• On call

Supplemental Pay:

• Bonus pay

Education:

• Associate (Preferred)

Language:

• Mandarin (Required)

Work Location: Multiple Locations