Business Growth Elite is a professional services firm with a fully remote workforce! Our passion is supporting small, independently owned medical practices by helping to level the playfield so they can thrive alongside larger competitors.
With the guidance and support of three business lines, Marketing, HR, and a technology based telecom platform, our members are able to attract and retain patients, clients, and the top-talent to serve them.
In addition, we are proud to be a company committed to creating significant social contributions through entrepreneurship and education to disadvantaged people around the world.
If you are an experienced call center/ customer service manager and contemplating a way to use your knowledge and skills in a new way AND you want to find out if fully remote work is for you, this is the perfect opportunity to find out!
This is a full-time, 100% remote position, working 8 hours a day from your home office.
The “Concierge” Services Manager will define our call center objectives, provide agents with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze services data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal skills, and a high flexibility to easily adapt to changes, as well as comprehensive knowledge of the call center industry
To be a successful Concierge Manager, you should be focused on improving your team of agents and your team practices (+40 agents). You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues agents are facing daily
Requirements and Qualifications
Compensation and Benefits
Your rate of pay will be $30 per hour and you are also eligible for the benefits of a regular team member as we provide a paid time off and 401k matching. In addition you will absolutely enjoy the same culture and work atmosphere we work hard to maintain!
Employees of Business Growth Elite regardless of status love having:
Business Growth Elite is a fully remote organization. Team members perform their job duties in a home office. Team members are encouraged to create a functional home work space that enables them to attend both voice and video meetings in a professional manner whenever needed. You are encouraged to take ergonomics into consideration when creating your home office.
At this time, this position is open to candidates authorized to work in the U.S. who reside in one of the following states: FL, GA, MI, MN, NC, PA, TX, WI, IL. At this time, we are unable to consider candidates whose permanent address is not within one of these U.S. States.
Prolonged periods of stationary work including but not limited to sitting, typing, speaking on the phone and on video.
Job Type: Full-time
Pay: From $30.00 per hour
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