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DMCP Group, LLC is a partnership franchisee network in the Dunkin’ system with an earned reputation for excellence. We emphasize employee team building, customer focus, operational excellence, and support to our local communities. Our Team is passionate, self-motivated, hard-working, and always strives to take our stores to the next level. This is a rare opportunity to work for a dynamic, award-winning franchisee!
A District Manager administers, directs & oversees the effective recruitment and development of employees among 5 to 6 store locations. He/She is directly responsible for ensuring the proper implementation & effective application of all operational standards including order accuracy, speed of service, product quality, cleanliness and most importantly customer service!
He/She must demonstrate sufficient application of knowledge and leadership, always remain engaged and in tune with customers and employees needs and drive towards the continuous improvement of overall store operations.
Principal Responsibilities and Key Activities:
- Leads Operational Excellence and the Customer Service Commitment. Role models exceptional Customer service for Team members and continually motivates his/her Team to deliver passionate Customer service at all times. Empowers the Team to make decisions that are in the best interest of the Customer and provides a learning environment to build capability to satisfy Customers.
Builds Team Talent:
- Ensures only the best people are hired and developed in the restaurants. Builds teamwork through effective training, deployment and communication. Understands performance criteria and holds self and Team accountable through effective coaching.
Drives Sales Growth:
- Thinks creatively and seizes business opportunities. Learns quickly and challenges the status quo and seeks new and better ways to doing things. Projects a competitive spirit and a drive to succeed through having pride and expertise in area of responsibility.
Manages Controllables and Restaurant Compliance:
- Utilizes learning to identify trends in performance and probes the situation to analyze the root cause of an issue. Understands the critical nature of making logical and timely decisions under tight deadlines and high- pressure situations.
Plans and Communicates:
- Understands the importance of creating and executing an actionable plan to achieve goals. Clearly conveys important information and ideas and influences others to align with strategies and tactics.
Compensation Package:
- Annual Salary Range: $55,000 – $65,000, based on experience
- Bonus Structure: earn up to 10% of salary
- Vehicle Reimbursement
- Cell Phone Reimbursement
- Medical Benefits Available with company contribution
- Paid Time Off
Requirements:
1-3 years in a multi-unit management capacity, in a fast-paced environment. Experience in a quick service restaurant (QSR) is preferred.
Other Qualifications:
- College degree in business or a closely related field may substitute for a portion of the required experience
- Self-Motivated
- Highly-Energetic
- Enjoys Working with People
- Proficient Written, Verbal & Math Skills
- Reliable Transportation
- Open/Flexible Schedule (willing to work nights/weekends)
- Serve-Safe Certified Preferred
Job Type: Full-time
Pay: $55,000.00 – $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: One location
