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We are seeking an outgoing individual for our Customer Service position! As a Customer Service Associate,
Your Responsibilities:
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for and reporting purposes
Provide feedback on call issues
Qualifications:
High School Diploma or equivalent
6 months Customer Service experience minimum (not required)
Be proficient in PC operation and navigation
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Requirements
Requirements for working remotely:
High Speed Internet required
Dedicated workspace
Able to navigate and use a computer
Cell phone – calling and texting
Benefits of working with us:
Very Flexible environment/schedule
Working with little or no supervision
Work remotely from your home
Family environment
About Diversified Power Systems.:
Diversified Power Systems is a family owned faith based company. Bill and Gail serve as the CEO and CFO. Bill has been involved in the emergency generator industry since 1983. In 1999, Bill & Gail started Diversified Power Systems, Inc. to continue their love of the business and allow more time with their family. We bring that dedication from our family to yours.Diversified Power Systems, Inc. is here to serve you. We understand how important quality and reliability is to your business. As your maintenance provider, we make sure that everything we offer is of the highest quality available, affordable, and that you get what you need when you need it. Our reputation depends on your satisfaction, and in our industry, reputation is everything! If you would like to find out more about how Diversified Power Systems, Inc. can serve your standby emergency generator needs.
