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GENERAL MANAGER
As District Social’s General Manager you are expected to set the tone and pace cultivating a positive and productive workspace.
We all serve one common goal; to provide the best experience and to interact with each other and guests positively, responsively, supportively. If you need help with something; ask. If another department or manager asks for help; lend a hand.
As the General Manager, you will demonstrate proficiencies and leadership with a professional and friendly approach. Be mindful that the spotlight is always on when we are in the building. By this we mean that our guests, the people that pay our bills, can see us. How we act, what we say, and how we interact matter.
Our venues are multifaceted exciting facilities offering attractions such as live music, cool food trucks, large arcades, axe throwing and a great bar experience.
Your Role: General Manager
Summary Description: the GM is the top-level role in the venue, coordinating all activities, team member activities, maintenance, and guest experience.
Your Responsibilities:
- Oversee day-to-day operations.
- Assume control of all teams and staff activities.
- Proactively interact and look to promote growth and success of all team members.
- Coordinate and maintain accurate and appropriate schedules and employee counts for all departments.
You will directly oversee:
- Staff of arcade, bartenders, customer service, etc
- Recruit and train new team members.
- Coach/train and work to maintain the best service for team members to achieve excellent guest experience.
- Actively participate in special event planning/large event planning and execution.
- Become proficient in both understanding and oversight of all equipment used to maintain the facility.
- Become proficient at reporting and communication with our home office, including finance, HR and ownership.
- Participate in budgeting process and tracking budget process of revenue and expenses versus budget.
- Review, approve, and process all invoices and receipts for purchases.
- Maintain an accurate and organized filing system of all vendor invoices and operational files.
- Oversee all ordering and ensure proper operations of all facility systems and stock/inventory levels.
- Assist and perform all cash handling, deposits, and on-site cash levels.
- Follow and maintain all professional answers to all email inquiries.
- Constantly work to achieve high marks in customer experience, venue cleanliness, venue readiness, and guest reviews.
- Maintain an organized and clear, professional and cordial manner of speech and behavior, setting an example for others.
- Able to manage conflict and problem resolution in a calm and professional manner.
- Seek to improve venue operations and performance of team members, with a focus on labor cost management and reduction.
- Identify issues and present clear solutions.
- Take direction positively and execute successfully.
- Actively participate in perpetuating cooperation and cross department support.
Skills
- Proven experience as a General Manager or similar executive role
- Excellent communication skills and problem solving skills
- Outstanding organizational and leadership skills
- Proficient in MS Office
- Ability to work with children during the day and a bar crowd in the evenings
- Able to handle emergencies and be quick thinking
- MUST WORK WEEKEND HOURS
AAP/EEO Statement: We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information. This policy applies to all terms, conditions and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline and termination.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Job Type: Full-time
Pay: $80,000.00 per year + bonus/profit sharing
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
Schedule:
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Hartford, CT 06106: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver’s License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location
