DISH Looking for Manager, Network Operations at Littleton, CO Full Time

Department Summary:
DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.

Job Duties and Responsibilities:
You will be responsible for creating a positive and collaborative culture for a team of NOC Engineers and Supervisors that support the DISH Wireless Network in a 24×7 environment. You will have a direct impact on the results of the team by actively identifying and removing roadblocks to their overall success. You will provide valuable input into the overall design, implementation, and improvement of the various platforms for Incident detection, triage, troubleshooting, and communication. You will partner closely with the various operations and engineering teams to ensure a clear alignment of policies and processes with the overall goal of reducing the duration of network and service-impacting events. You will use data and your experience to help guide the NOC’s continual process improvements in workflow and network automation to eliminate operator errors and drive DISHWireless to having an industry-leading service and network availability.

In this role, you will:
Manage a team of 12-15 Engineers

Proactively identify and resolve roadblocks towards the success of all NOC Personnel

Manage Business Processes, ensuring they align with the organization and company objectives

Develop operational metrics that provide insight into the NOC performance and help identify areas of improvement in the tools, processes, and/or team

Handle escalations and manage the support needs from internal and external teams

Provide insight and expertise in the Tools, Monitoring, and Automation strategy

Ensure the NOC Personnel are trained on all processes and procedures, and any changes are thoroughly documented and communicated

Ensure all network-related impacts are handled effectively and escalated within a timely manner to reduce the duration of impact

The NOC operates 24×7 so support hours outside of the normal work working may be required, including on-call support

Other duties as assigned

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Skills, Experience and Requirements:
As a Manager of Network Operations, you will have:
Bachelor’s degree in Business, Engineering, or Computer Science or a mix of related experience and education

7+ years of related experience including 5+ years of experience managing technology-focused NOC teams

5+ years of experience working within the Wireless industry on either the carrier or vendor side of the house

5+ of experience leading engineers in a 24×7 NOC shift environment

Technical background in one or more of the following areas: 4G/5G Networks, Radio Access Networks (RAN), ISP Data, Voice, and/or Transport Networks, Optical Networks (DWDM, CWDM), PaaS/Cloud Engineering Support (AWS, Azure, GCP, Oracle, Etc), or Virtualized Networks (VMWare)

Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website. Successful completion of a pre-employment screen, to include a drug test and criminal background check.

Salary Range: USD $87500.00 – $125000.00 / Year